3 Replies Latest reply on Jun 17, 2014 10:25 AM by matt

    Caller ID Name not showing on numbers that have been remote-call-forwarded

    bascheew New Member

      We have some numbers that are being remote-call-forwarded from another service provider to our PRI provider.  When those numbers are called the caller-id name is being presented last in the isdn debugs whereas numbers that reside with our PRI provider show the name earlier in the call setup.  As a result we don't see the caller ID name on those forwarded calls.  In fact the internal call leg is established before the caller ID name makes it into the system.

       

      16:48:09.343 ISDN.L2_FMT PRI  1  ==============================================

      16:48:09.343 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:22  Nr:11  P:0

      16:48:09.343 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:1ED6

      16:48:09.343 ISDN.L2_FMT PRI  1    M - 05 SETUP

      16:48:09.343 ISDN.L2_FMT PRI  1     IE - 04 BEARER CAPABILITY   Len=3

      16:48:09.343 ISDN.L2_FMT PRI  1          90 Xfer Cap.:3.1 kHz AUDIO

      16:48:09.343 ISDN.L2_FMT PRI  1          90 Xfer Rate:64k

      16:48:09.344 ISDN.L2_FMT PRI  1          A2 Layer 1:G.711 U-Law

      16:48:09.344 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3

      16:48:09.344 ISDN.L2_FMT PRI  1          A9 Primary Rate

      16:48:09.344 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT

      16:48:09.344 ISDN.L2_FMT PRI  1             Pref/Excl:EXCLUSIVE

      16:48:09.344 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO

      16:48:09.344 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS

      16:48:09.344 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER

      16:48:09.344 ISDN.L2_FMT PRI  1          81 Channel:1

      16:48:09.344 ISDN.L2_FMT PRI  1     IE - 1C FACILITY            Len=21

      16:48:09.345 ISDN.L2_FMT PRI  1      Calling Name: information following

      16:48:09.345 ISDN.L2_FMT PRI  1     IE - 1E PROGRESS INDICATOR  Len=2

      16:48:09.345 ISDN.L2_FMT PRI  1          82 Location:LN

      16:48:09.345 ISDN.L2_FMT PRI  1          83 Description:ORIG. NOT ISDN

      16:48:09.345 ISDN.L2_FMT PRI  1     IE - 6C CALLING PARTY #     Len=12

      16:48:09.345 ISDN.L2_FMT PRI  1          21 Numb. Type:NATIONAL

      16:48:09.345 ISDN.L2_FMT PRI  1             Numb. Plan:E.164

      16:48:09.345 ISDN.L2_FMT PRI  1          83 Presentation:ALLOWED

      16:48:09.345 ISDN.L2_FMT PRI  1             Screening:NTWK PROVIDED

      16:48:09.346 ISDN.L2_FMT PRI  1             Ph.# 2755551212

      16:48:09.346 ISDN.L2_FMT PRI  1     IE - 70 CALLED PARTY #      Len=8

      16:48:09.346 ISDN.L2_FMT PRI  1          C1 Numb. Type:SUBSCRIBER

      16:48:09.346 ISDN.L2_FMT PRI  1             Numb. Plan:E.164

      16:48:09.346 ISDN.L2_FMT PRI  1             Ph.# 5551000

      16:48:09.346 ISDN.L2_FMT PRI  1     IE - 74 REDIRECTING #       Len=13  <--- EVIDENCE OF THE FORWARDING

      16:48:09.346 ISDN.L2_FMT PRI  1          21 Numb. Type:NATIONAL

      16:48:09.346 ISDN.L2_FMT PRI  1             Numb. Plan:E.164

      16:48:09.346 ISDN.L2_FMT PRI  1          00 Presentation:ALLOWED

      16:48:09.347 ISDN.L2_FMT PRI  1             Screening:USER PROVIDED

      16:48:09.347 ISDN.L2_FMT PRI  1          8F Redir reason:CALL FWD UNCOND'L

      16:48:09.347 ISDN.L2_FMT PRI  1             Ph.# 2755552323

      16:48:09.348 ISDN.L2_FMT PRI  1  ==============================================

      16:48:09.348 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:11  Nr:23  P:0

      16:48:09.348 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:9ED6

      16:48:09.348 ISDN.L2_FMT PRI  1    M - 02 CALL_PROC

      16:48:09.348 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3

      16:48:09.349 ISDN.L2_FMT PRI  1          A9 Primary Rate

      16:48:09.349 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT

      16:48:09.349 ISDN.L2_FMT PRI  1             Pref/Excl:EXCLUSIVE

      16:48:09.349 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO

      16:48:09.349 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS

      16:48:09.349 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER

      16:48:09.349 ISDN.L2_FMT PRI  1          81 Channel:1

      16:48:09.458 ISDN.L2_FMT PRI  1  ==============================================

      16:48:09.459 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:12  Nr:23  P:0

      16:48:09.459 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:9ED6

      16:48:09.459 ISDN.L2_FMT PRI  1    M - 01 ALERTING

      16:48:09.459 ISDN.L2_FMT PRI  1     IE - 1E PROGRESS INDICATOR  Len=2

      16:48:09.459 ISDN.L2_FMT PRI  1          80 Location:U

      16:48:09.459 ISDN.L2_FMT PRI  1          88 Description:INBAND AUDIO AVAIL

       

      THE SIP LEG BEGINS HERE

       

      16:48:09.603 ISDN.L2_FMT PRI  1  ==============================================

      16:48:09.603 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:23  Nr:13  P:0

      16:48:09.603 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:1ED6

      16:48:09.603 ISDN.L2_FMT PRI  1    M - 62 FACILITY

      16:48:09.603 ISDN.L2_FMT PRI  1     IE - 1C FACILITY            Len=27

      16:48:09.603 ISDN.L2_FMT PRI  1      Calling Name: CELL PHONE USER    <--- CALLER ID NAME PRESENTED HERE

       

      Whereas if I call the DID directly and bypass the external service provider's forwarding, the caller-id name is presented earlier and we see the name on the internal call.

      16:49:33.537 ISDN.L2_FMT PRI  1  ==============================================

      16:49:33.537 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:27  Nr:15  P:0

      16:49:33.537 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:1E8D

      16:49:33.537 ISDN.L2_FMT PRI  1    M - 05 SETUP

      16:49:33.538 ISDN.L2_FMT PRI  1     IE - 04 BEARER CAPABILITY   Len=3

      16:49:33.538 ISDN.L2_FMT PRI  1          80 Xfer Cap.:SPEECH

      16:49:33.538 ISDN.L2_FMT PRI  1          90 Xfer Rate:64k

      16:49:33.538 ISDN.L2_FMT PRI  1          A2 Layer 1:G.711 U-Law

      16:49:33.538 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3

      16:49:33.538 ISDN.L2_FMT PRI  1          A9 Primary Rate

      16:49:33.538 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT

      16:49:33.538 ISDN.L2_FMT PRI  1             Pref/Excl:EXCLUSIVE

      16:49:33.538 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO

      16:49:33.538 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS

      16:49:33.539 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER

      16:49:33.539 ISDN.L2_FMT PRI  1          81 Channel:1

      16:49:33.539 ISDN.L2_FMT PRI  1     IE - 1C FACILITY            Len=21

      16:49:33.539 ISDN.L2_FMT PRI  1      Calling Name: information following

      16:49:33.539 ISDN.L2_FMT PRI  1     IE - 1E PROGRESS INDICATOR  Len=2

      16:49:33.539 ISDN.L2_FMT PRI  1          82 Location:LN

      16:49:33.539 ISDN.L2_FMT PRI  1          83 Description:ORIG. NOT ISDN

      16:49:33.539 ISDN.L2_FMT PRI  1     IE - 6C CALLING PARTY #     Len=12

      16:49:33.539 ISDN.L2_FMT PRI  1          21 Numb. Type:NATIONAL

      16:49:33.539 ISDN.L2_FMT PRI  1             Numb. Plan:E.164

      16:49:33.540 ISDN.L2_FMT PRI  1          81 Presentation:ALLOWED

      16:49:33.540 ISDN.L2_FMT PRI  1             Screening:NTWK SCRN PASS

      16:49:33.540 ISDN.L2_FMT PRI  1             Ph.# 2755551212

      16:49:33.540 ISDN.L2_FMT PRI  1     IE - 70 CALLED PARTY #      Len=8

      16:49:33.540 ISDN.L2_FMT PRI  1          C1 Numb. Type:SUBSCRIBER

      16:49:33.540 ISDN.L2_FMT PRI  1             Numb. Plan:E.164

      16:49:33.540 ISDN.L2_FMT PRI  1             Ph.# 5551000

      16:49:33.541 ISDN.L2_FMT PRI  1  ==============================================

      16:49:33.542 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:15  Nr:28  P:0

      16:49:33.542 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:9E8D

      16:49:33.542 ISDN.L2_FMT PRI  1    M - 02 CALL_PROC

      16:49:33.542 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3

      16:49:33.542 ISDN.L2_FMT PRI  1          A9 Primary Rate

      16:49:33.542 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT

      16:49:33.542 ISDN.L2_FMT PRI  1             Pref/Excl:EXCLUSIVE

      16:49:33.542 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO

      16:49:33.542 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS

      16:49:33.543 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER

      16:49:33.543 ISDN.L2_FMT PRI  1          81 Channel:1

      16:49:33.623 ISDN.L2_FMT PRI  1  ==============================================

      16:49:33.623 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:28  Nr:16  P:0

      16:49:33.623 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:1E8D

      16:49:33.623 ISDN.L2_FMT PRI  1    M - 62 FACILITY

      16:49:33.623 ISDN.L2_FMT PRI  1     IE - 1C FACILITY            Len=27

      16:49:33.623 ISDN.L2_FMT PRI  1      Calling Name: CELL PHONE USER    <--- CALLER ID NAME PRESENTED HERE

      16:49:33.724 ISDN.L2_FMT PRI  1  ==============================================

      16:49:33.725 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:16  Nr:29  P:0

      16:49:33.725 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:9E8D

      16:49:33.725 ISDN.L2_FMT PRI  1    M - 01 ALERTING

      16:49:33.725 ISDN.L2_FMT PRI  1     IE - 1E PROGRESS INDICATOR  Len=2

      16:49:33.725 ISDN.L2_FMT PRI  1          80 Location:U

      16:49:33.725 ISDN.L2_FMT PRI  1          88 Description:INBAND AUDIO AVAIL

       

      THE SIP LEG BEGINS HERE

       

      This was working fine on the old PBX - any ideas on what I should change?  The PRI is currently using "isdn name-delivery display" and I tried using "setup" and  "proceeding" with the same results.  (By the way, do I need to restart the PRI interface when making these changes?)

       

      Thank you!

        • Re: Caller ID Name not showing on numbers that have been remote-call-forwarded
          Employee

          Thank you for all of the details.  I don't think there is anything you can configure on our side to change this behavior, but I would like to take a deeper look into this. To do so I would need a copy of the current configuration as well as the output from all of these debugs running simultaneously while you recreate the issue:

          debug sip stack messages, debug voice verbose, debug isdn l2-formatted, and debug isdn l2-messages.  You can place the configuration and debug output on our FTP server with the instructions below.

           

          Open Internet Explorer web browser on their PC
          Type the following URL:  ftp://ftp.adtran.com

          Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

          Double-click the "Incoming" folder
          Drag and drop files from PC into the Internet Explorer window

          Reply to this post with the exact filenames used so we can retrieve the files

          Also, can you clarify what make and model switch the provider is using as well as the switch type it is configured for?

           

          Thanks,

          Matt

          • Re: Caller ID Name not showing on numbers that have been remote-call-forwarded
            Employee

            I just wanted to add a note to mention this issue was resolved in AOS R10.9.4 and later, and was related to the scenario described below:

            If a call using a 3.1 kHz audio bearer capability was received on a PRI, the AOS unit would not wait for calling party name to be sent in a FACILITY message after being instructed to do so in the SETUP message.

            Thanks,

            Matt