1 Reply Latest reply on Jan 15, 2014 10:12 AM by gerkhs

    7060 outbound call error mesage for a SIP trunk

    gerkhs New Member

      Hello All. Here's the error I see on the 7060 when we attempt to dial out to a cell. Landlines wort just fine (landlines are only 7 digits) This works for some phones and not for other phones. T01 is the correct trunk for this type of outbout. I'm pasting the T01 config also. Thanks for the help.

       

      09:25:59.768 VOICE.SUMMARY voice user 4001 cos allowed the call to Local

      09:25:59.771 VOICE.SUMMARY 4001 is calling T01 (62225555).

      09:26:15.030 VOICE.SUMMARY Call from 4001 to T01 (62225555) ended by T01: timer expiry

       

      voice grouped-trunk SIP_TO_CN

        trunk T01

        accept 9-XXX-XXXX cost 0

        accept NXX-XXXX cost 0

        accept 6$ cost 0

        accept 9-6XXX-XXXX cost 0

        reject 976-XXXX

        • Re: 7060 outbound call error mesage for a SIP trunk
          gerkhs New Member

          All, FYI, I used debug voice verbose and saw that there was a bad template getting in the way for that trunk. I removed it and outbound calls are working. Of course I've replaced private info but here's the verbose output that helpme. The corect template was 9-6XXX-XXXX but the bad one was first on the list. Since configs are read top to bottom, 6$ was in the way.

           

          09:47:44.560 SB.CALL 72 Idle                 Called the call routine with 62225555

          09:47:44 SB.TGMgr For dialed number 62225555, against template 6$, on TrunkGroup SIP_TO_XX, the score is 500

          09:47:44 SB.TGMgr For dialed number 62225555, against template 6$, on TrunkGroup LOCAL TRUNKS, the score is 300

          09:47:44 SB.TGMgr TrunkGroup SIP TO O&&&&&& rejects number based on template 62225555

           

          ***************************************************

          voice grouped-trunk SIP_TO_XX

            trunk T01

            accept 9-XXX-XXXX cost 0

            accept NXX-XXXX cost 0

            accept 6$ cost 0 <<<<<<<<<<<<<<<<This is the offending template!

            accept 9-6XXX-XXXX cost 0

            reject 976-XXXX

           

          As simple as it was, I hope this helps others