2 Replies Latest reply on May 7, 2014 6:27 AM by david

    Call forwarding SIP on Netvanta 6242 No Audio

    ronromano New Member

      We have a sip trunk connected to a 6242.  Inbound and outbound calls work fine, but calls that are forwarded thru the PBX have no audio.  I donlt feel that the PBX is the issue.Has anyone seen this issue before and can point me in the right direction?  Thank you.

        • Re: Call forwarding SIP on Netvanta 6242 No Audio
          david Employee

          Mr. Romano,

           

          Thanks for posting.  What type of connection/protocol are you using between the NetVanta 6242 and the PBX?  We may need to see configuration, debug output, packet captures, or DSP captures of a test call to determine the point of failure.  For calls that pass between two SIP trunks, we would start with a copy of the configuration and then check the output of the following debug commands.

           

          debug sip stack message

          debug voice verbose

           

          Thanks!

          David

          • Re: Call forwarding SIP on Netvanta 6242 No Audio
            david Employee

            Mr. Romano,

             

            I'm going to mark this as "assumed answered", but please let us know if we can be of assistance.  Also, feel free to provide an update here if you found the solution.

             

            Thanks!

            David