28 Replies Latest reply on Mar 10, 2014 12:04 PM by olivertwisted

    Install/Configure Conference Bridge

    dlevasseur New Member

      I know we were sold this option originally, but I never followed through with it.  Our license states we have 6 conference seats, but I can't seem to find any information on setting up the "Conference Bridge".  I dial 7050 on our Netvanta 7100 and it goes to a fast busy.  Is there more instruction somewhere on setup?

        • Re: Install/Configure Conference Bridge
          dlevasseur New Member

          It looks like I should be able to create a "conference" user in the system, but no such option exists for me.

            • Re: Install/Configure Conference Bridge
              markfreeman Employee

              I assume you are referring to the BCS, where you have the UC Server attached to the 7100.

               

              If that is the case. You will need to create a separate SIP Trunk to the UC server using port 5060 and then for the Trunk Group, you will need to go to the Detailed View – Permit/Restriction Call Template and add 7050 as the only number to permit.

               

              Let me know if you need more detailed info on the steps.

               

              -Mark

              1 of 1 people found this helpful
                • Re: Install/Configure Conference Bridge
                  dlevasseur New Member

                  Yes, we have a netvanta 7100 and a U420 UC Server.

                   

                  More detail is always nice.  I'd rather not mess up our phone system today.

                    • Re: Install/Configure Conference Bridge
                      dlevasseur New Member

                      It looks like that is already set up.  We have an entry in trunk accounts for "Audio Conference Server" and it is pointing to the UCServer on port 5060. 

                       

                      Also appears the group is set up for extension 7050.

                        • Re: Install/Configure Conference Bridge
                          dlevasseur New Member

                          After doing some port scans, nothing is listening on 5060.

                            • Re: Install/Configure Conference Bridge
                              dlevasseur New Member

                              And after more digging, in the UC Client Administration I don't have a port configured for 5060 or an identity for the conference system.  So it appears the technician went that far and then missed the last few steps.  So it appears I just need the instructions for setting up the UC server portion.

                                • Re: Install/Configure Conference Bridge
                                  markfreeman Employee

                                  You have to have the ECS communication system configured on the u420 if you want to use the conf bridge, if you log into the server and open up the NetVanta UC Client application and what do you see listed under Communication Systems?

                                   

                                  The other stuff I sent you was what you had to do on the 7100. You also have to do stuff on the u420

                                   

                                  -Mark

                                    • Re: Install/Configure Conference Bridge
                                      dlevasseur New Member

                                      NetVanta7100

                                      -Options

                                      Audio Conferencing System

                                      -Routing

                                      -Services

                                        • Re: Install/Configure Conference Bridge
                                          markfreeman Employee

                                          The one called Audio Conf System is your ECS

                                           

                                          If you open up a cmd prompt on your 420 and type netstat –a

                                           

                                          See if you see a UDP listing that looks like this:

                                           

                                            UDP    192.168.10.116:5060    :

                                           

                                          That means it is listening for 5060

                                           

                                          -Mark

                                          1 of 1 people found this helpful
                                            • Re: Install/Configure Conference Bridge
                                              dlevasseur New Member

                                              No, there is nothing on port 5060.  Also in the UC Client under ports there are only two devices listed Audio Conference Server listening on 5091 and NetVanta7100 Listening on 5090 (voice mail).

                                                • Re: Install/Configure Conference Bridge
                                                  markfreeman Employee

                                                  That is normal. Those are for the “Server Application Services” service

                                                   

                                                  If you open up the Services application on the 420, check and see if all the SIP services are running. There should be 6 of them.

                                                   

                                                  -Mark

                                                    • Re: Install/Configure Conference Bridge
                                                      dlevasseur New Member

                                                      That seemed to take care of it.  They are all set to manual startup so I changed them to auto.

                                                       

                                                      Is there any information on administering the Conference Bridge?  What I'm wondering is if I assign a DID number to the conference bridge can anyone call in and just create a conference? Which seems like a security issue.  Or does someone have to start the conference inside the building?

                                                       

                                                      Thanks for all the help!

                                                        • Re: Install/Configure Conference Bridge
                                                          markfreeman Employee

                                                          Perfect! Let us know if you have any further problems.

                                                           

                                                          -Mark

                                                          • Re: Install/Configure Conference Bridge
                                                            markfreeman Employee

                                                            I missed this part of your reply:

                                                            Is there any information on administering the Conference Bridge?  What I'm wondering is if I assign a DID number to the conference bridge can anyone call in and just create a conference? Which seems like a security issue.  Or does someone have to start the conference inside the building?

                                                             

                                                            Yes,  you can create an auto attendant identity of the DID and then create a service to password protect the conference bridge and then send the call to the 7050 internal number.

                                                             

                                                            If you would like steps on how to do this let me know and I can create a quick how-to-do video and post it for you.

                                                             

                                                            Let me know.

                                                             

                                                             

                                                            -Mark

                                                              • Re: Install/Configure Conference Bridge
                                                                dlevasseur New Member

                                                                That's not really "secure" in my opinion.  Someone gives that passcode out to whoever and suddenly your conference bridge can be used for questionable activities.  Might be something to note for a future release, I'm actually surprised that by default anyone can just create a conference.

                                                                 

                                                                But it works!  And for my current needs I can have people call in to the main number and ask to be transferred to the conference bridge.

                                                                  • Re: Install/Configure Conference Bridge
                                                                    markfreeman Employee

                                                                    That was just the easy way, you can make it as secure as you want.

                                                                     

                                                                    You can even do a user ID / password prompt, you can even log all activity to a database to see who uses the bridge, you can then check that DB to see if it is being abused by one user, then if needed, change the ID/ password or just delete it.

                                                                     

                                                                    If that is not secure in your opinion, please let us know what you should be added to do this.

                                                                     

                                                                    Or you can just have receptionist transfer to the bridge.

                                                                     

                                                                    -Mark

                                                                      • Re: Install/Configure Conference Bridge
                                                                        dlevasseur New Member

                                                                        Sure, those are all good things but require active monitoring.  Honestly I don't have time every day to check a database dump of activity.  The user account control is already there in the Software, a checkbox "Can create conference room" is perfect.  The conference bridge should be able to see who is calling, check the user account for the privilege, create or deny.

                                                                         

                                                                        The only issue then is if you are a true user and want to create a conference from outside.  So then drop to a extension/pin prompt (credentials are already there in the voicemail).

                                                                         

                                                                        Just my thoughts on the matter.  I know someone that worked for another local company that had a similar setup and it took them a while to find out that a group of people were using it for a *** chat hotline.

                                                                          • Re: Install/Configure Conference Bridge
                                                                            markfreeman Employee

                                                                            For internal calls, we can do a user check and see if they are a user and then verify them based on their voicemail PIN and allow them into conference. That can be done.

                                                                             

                                                                            If you are true user calling in from the outside, then we can verify user by prompting them for their mailbox id and voicemail pin and allow them in. That can be done also. But how is that any different than someone giving someone their mailbox ID and password and then they can now call in anytime?

                                                                             

                                                                            -Mark

                                                                              • Re: Install/Configure Conference Bridge
                                                                                dlevasseur New Member

                                                                                But why would a true user give out their extension an pin to someone they don't know?

                                                                                 

                                                                                Maybe I didn't spell it out clearly.

                                                                                 

                                                                                User (any, known or unknown)  comes into the conference bridge. "Please enter your room number"

                                                                                Known User -> Enters Number -> Room Created or enters room if already exists.  Basically, as is now. (The system should be able to see that this is coming from internal and distinguish between an outside call and an inside call, right?)

                                                                                Unknown User-> Enters Number -> Room Exists -> Unknown user enters room

                                                                                Unknown User-> Enters Number -> Room Doesn't Exist -> Sorry, that room does not exist

                                                                                Unknown User user should be able to press * for "more options" at any time just like the VoiceMail system and can then be given a submenu of commands one of which is basically "log in and create a room"

                                                                                "Press Star for more options" -> "Press 1 to log in and create a room", "Press 0 to be directed back to the operator"

                                                                                 

                                                                                I'm not pretending to know the complexity of programming behind the scenes, so please don't read this like I'm intentionally trying to make light of what is probably a major programming change.  I'm just saying, in my head, this is how I imagine it working.  In my head I imagine that:

                                                                                The Conference Bridge program knows the ID of the connecting caller. 

                                                                                The Conference Bridge already has access to the user database.

                                                                                 

                                                                                Armed with just those two items the Conference Bridge should be able to handle pretty basic security.

                                                                                 

                                                                                The only reason I really need to put a DID on our Bridge is because we are only open xx hours per day and a lot of activity does happen after hours.  So there is nobody here to transfer an incoming call to the Bridge.

                                                                                 

                                                                                Again, I'm not trying to be snarky, or anything.  Just thinking out loud on ways to improve on a pretty stellar product.

                                                                                  • Re: Install/Configure Conference Bridge
                                                                                    markfreeman Employee

                                                                                    I guess I’m kind of confused. At first you were talking about security and then now you’re talking about letting unknown users in. Which one do you want? Security to block out unknown users or to allow unknown users?

                                                                                     

                                                                                    We are able to currently do this:

                                                                                    Detect known user on system, but we will force them to enter their VM pin, anyone could call from their phone so we verify it is them by their VM pin, then we dump them into bridge.

                                                                                     

                                                                                    If unknown user, then you can have many options, you can configure it to where you deny them or prompt them for id in bridge or transfer them to receptions. Lots of things we can do in the service editor.

                                                                                     

                                                                                    -Mark

                                                                                    • Re: Install/Configure Conference Bridge
                                                                                      olivertwisted Employee

                                                                                      There are ways with a "service" to apply security. It's not perfect, but it gives you some ways to do it. Thanks for adding the feature request.

                                                                                      Here is a quick, basic, example.

                                                                                      also, using the database functionality of the server, you could do database lookup and compares, and even change passwords in the database.

                                                                                      Mark may have better examples.

                                                                                       

                                                                                      Edit: "gather digits 1" is to get a PIN# (not a bridge number)

                                                                                      confbridge.JPG

                                                                                      Glen

                                                                                        • Re: Install/Configure Conference Bridge
                                                                                          dlevasseur New Member

                                                                                          Thanks Glen for the example.  While this would *work* it just pins all incoming callers to conference 1235 and if it doesn't exist, allows them to create the conference.  I hope I'm getting my point across that this is very insecure.  The default behavior should always be deny unless the caller is somehow known.

                                                                                           

                                                                                          The Conference Bridge will work for what I need it to do for my current task, but I was hoping to use it to replace GoToMeeting (we really only use for voice) or FreeConferenceCall.com which we use regularly.

                                                                                            • Re: Install/Configure Conference Bridge
                                                                                              olivertwisted Employee

                                                                                              It was just a quick example. I agree we need more features here. That's where your feature request helps.

                                                                                              I recommend other readers vote on it at https://supportforums.adtran.com/ideas/1012


                                                                                              "Gather digits 1" was for a Pin, not a bridge, in case that wasn't clear.

                                                                                               

                                                                                              The example was "pinned" to one bridge number in order to prevent an external user from authenticating and then picking their own random bridge number to start. It doesn't have to be that way.

                                                                                               

                                                                                              They would not be able to enter the bridge without the pin. but yes, the bridge opens when the 1st authenticated attendee arrives, it doesn't require an owner to open it.

                                                                                               

                                                                                              You could add a database for admins with programmable passwords, and prompt the internal user for the bridge and to set the pin/password for that specific bridge every time he/she opens the bridge.

                                                                                              the admin could also set that pin in advance of the call. you could even set up a separate service for setting the pin instead of doing it while opening the call.

                                                                                              External callers would not get the same prompts as internal users, and external users would need to know the pin to enter the bridge.

                                                                                               

                                                                                              The downside would be that that pin would be present after the call, so either a scheduled dB job would need to clear it, or the owner would need to manually change the pin after the call (I bet a low % would)

                                                                                              ...just thinking out loud.

                                                            • Re: Install/Configure Conference Bridge
                                                              markfreeman Employee

                                                              We go over all of this in the ATSP/UCSS training class and I highly recommend that training if you are using BCS.

                                                              And for the 7100, I recommend the ATSP/UCAS class.

                                                               

                                                              We both both a two week virtual class, two days a week, for both and we also have a self study kit available. GO to adtran.com then training for more info.

                                                               

                                                              Steps.

                                                              -Go to voice / trunks / trunk accounts. Give it a name like Conf Bridge type is sip and click add

                                                              - ip the sip server address field set it to ip and enter ip of U420, scroll down and click Apply.

                                                              -to go trunks  / trunk groups give it a name and click add

                                                              -click add members and add your conf sip trunk account

                                                              -scroll down and expand detailed view – permission/restriction call temp and then click Configure template button

                                                              -in the template field under permit, enter 7050 and leave cost blank, click add

                                                              -save config and test.

                                                               

                                                               

                                                              -

                                                               

                                                               

                                                               

                                                              -Mark