17 Replies Latest reply on Apr 28, 2014 9:30 AM by xerses

    Netvanta 3120 - Reset to default via GUI, no more access

    xerses New Member

      Good evening,

       

      Everything I have done is in the Web interface since I am unskilled in the CLI.  After updating my 3120 to firmware NV3120A-R10-11-0-E I experienced some odd things so I swapped the main and backup firmware (which was working fine before), saved, then restored a config from before the update to NV3120A-R10-11-0-E.  There were still a couple of remote access issues to a client site so I decided to default the unit via the GUI.  Once the unit rebooted it was not longer handing out IPs (as if no more DHCP) and I cannot access the GUI.  I have set my PC IP to static 10.10.10.10 to be in the default IP range of 10.10.10.1, but I get no ping to the unit.  I tried the IP that it had before I defaulted and no ping either.  The power light is green, the Ethernet port I connect to (1, 2, 3 or 4) A is lit green because I am connected to it, but that is it.

       

      Can someone please help me recover my NV3120?

       

       

      Thank you in advance,

       

      André Laurence

        • Re: Netvanta 1320 - Reset to default via GUI, no more access
          jayh Hall_of_Fame

          I think you mean 3120 and not 1320 based on the firmware you listed.

           

          There's a pinhole next to the Ethernet 1 jack that hides a reset button.  Push it with a paper clip for 5 seconds and then try to connect to 10.10.10.1 again.  If that doesn't work, more advanced techniques can be found here:

          https://supportforums.adtran.com/docs/DOC-6380

          1 of 1 people found this helpful
            • Re: Netvanta 1320 - Reset to default via GUI, no more access
              xerses New Member

              Good morning,

               

              Oops, a slight case of dyslexia.  Sorry.  Yes, I meant the 3120.  I will try the reset and get back to this post.  Thank you.

               

              André

              • Re: Netvanta 1320 - Reset to default via GUI, no more access
                xerses New Member

                I just tried the reset button (5 seconds) and the ETH1 light comes up red, but no DHCP.  If I turn the 3120 off then back on, the ETH1 light stays off.  Pressing the reset button 5 seconds turns the ETH1 light back on, but that is it.  A couple of years ago I had a similar issue where this 3120 was in this state and support gave me instructions to recover.  From looking at your link to more advanced options I believe it was bootstrap mode, where I had to tell the 3120 which firmware to use since none was in the primary "slot".  I will try the instructions on the page you linked to and come back here with the results.

                 

                Thank you.

                 

                André

                • Re: Netvanta 1320 - Reset to default via GUI, no more access
                  xerses New Member

                  I have successfully connected to Bootstrap mode via Putty using the instructions in the link you provided, but I don't know the Show command, or the command to set the primary firmware.  Can you help me out?

                   

                  André

                    • Re: Netvanta 1320 - Reset to default via GUI, no more access
                      jayh Hall_of_Fame

                      Instructions for recovering from bootstrap mode are here:  Clearing FLASH and Upgrading in AOS Bootstrap

                       

                      You might first try a full factory reset as described in the previous document here: NetVanta 3120 and 3130 Reset Button and Bootstrap Operations

                       

                      If you're still stuck it may be your best bet to contact Adtran support and open a case.

                      1 of 1 people found this helpful
                        • Re: Netvanta 1320 - Reset to default via GUI, no more access
                          xerses New Member

                          Good morning,

                           

                          Thank you for you reply.  I decided to clear the flash and start fresh.  I uploaded NV3120A-R10-9-3-E.biz since it is the recommended firmware, I also uploaded the default config file that I was sent from Adtran support, I set the firmware as primary and executed the Boot command.  The 3120 boots and has lights lit as if everything was perfect (Stat, ETH0, INET, Port 1 lit green), but I still don't get an IP from it and even if my notebook IP is static (10.10.10.10) I only ping while it is booting, then once Stat is lit green the ping dies.  I am stumped and about to send this 3120 to recycling.

                           

                          Any last suggestions?

                            • Re: Netvanta 1320 - Reset to default via GUI, no more access
                              jayh Hall_of_Fame

                              xerses wrote:

                               

                              The 3120 boots and has lights lit as if everything was perfect (Stat, ETH0, INET, Port 1 lit green), but I still don't get an IP from it and even if my notebook IP is static (10.10.10.10) I only ping while it is booting, then once Stat is lit green the ping dies.  I am stumped and about to send this 3120 to recycling.

                               

                              Any last suggestions?

                              It's alive, it responds to pings.  It sounds like the configuration is wedged or partly wedged.  After it boots can you try its previously-configured IP?

                               

                              During the boot sequence while it answers pings can you telnet to it and send an escape or control-C, then get to the bootstrap prompt, or follow the instructions in previous links to get it to bootstrap mode? 

                               

                              Open a support case if all else fails. They may be able to help you recover it. 

                              1 of 1 people found this helpful
                                • Re: Netvanta 1320 - Reset to default via GUI, no more access
                                  xerses New Member

                                  Good morning,

                                   

                                  I agree that it seems alive, but there is no way to access it when it boots up completely which is very odd.  It can always be set to bootstrap mode by pressing the reset button quickly when the stat light starts to flash.  Once in bootstrap everything seems normal and looks like it is perfect.  I have opened a case with Adtran and will see if they have any last suggestions before the unit goes to recycling.

                                   

                                  Thank you for your help.  The links you provided, coupled with this issue, have given me a basic grasp on the CLI commands and I now realize how it is much more flexible and "easier" to set things up rather than use the GUI.

                                   

                                  Regards,

                                   

                                  André

                        • Re: Netvanta 3120 - Reset to default via GUI, no more access
                          levi Employee

                          xerses:

                           

                          I went ahead and flagged this post as "Assumed Answered." If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                          Thanks,

                           

                          Levi