2 Replies Latest reply on Mar 13, 2014 2:32 PM by mmmsheen

    NV7100 Some extensions not able to dial out

    mmmsheen New Member

      Hi, first time supporting a NV7100 so try to be kind.

       

      I have a strange issue - a small office with a dozen or so extensions has 3 extensions that, after a reboot of the system last Friday cannot make outbound calls.  The error message is "Call cannot be completed as dialed".  All other extensions work fine - and on the 3 in question we've tried, 9 followed by 7, 10, and 11 digit numbers, most get the same error (some of our dial-trials get a quick busy signal).

       

      The changes I made on Friday were these (an attempt to change outbound caller ID for about half of the extensions):

      1. removed ANI substitution

      2. removed SIP-identification from all but 1 extension

      3. change External Caller ID Number for desired extensions

      4. reboot

       

      I'll include the config file, please let me know if you spot anything amiss.

       

      Thanks!

       

      Message was edited by: matt - removed config file with sensitive information