8 Replies Latest reply on Apr 7, 2014 1:10 PM by matt

    Reject calls to voicemail instead of continuing on FMFM

    nesl247 New Member


      Currently when we use FMFM to do a Ring Extension -> Call External -> Go to Voicemail, if we hit ignore for an incoming call, or answer it when call screening is enabled, and then hang up, the call continues on the FMFM path.

       

      If we ignore the call or reject it, we don't want it to ring our external. How do we go about doing this?

        • Re: Reject calls to voicemail instead of continuing on FMFM
          markfreeman Employee

          Can you post the configuration of a sample voice user?

           

          From CLI do the following command with XXXX as user extension

           

          Show run voice user XXXX

           

          Then past it in forum, you can replace/change numbers/passwords if you want to protect them.

           

          -Mark

            • Re: Reject calls to voicemail instead of continuing on FMFM
              nesl247 New Member

              Hello again Mark. Here is the configuration for my user.

               

              NetVanta 7100 Seta#show run voice user 2295
              Building configuration...
              !
              !
              !
              voice user 2295
                connect sip
                cos "executive_users"
                first-name "Harrison"
                last-name "Heck"
                password "xxxx"
                group-ring-call-waiting
                findme-followme enhanced
                num-rings disabled
                coverage  findme-followme
                coverage night findme-followme
                coverage lunch findme-followme
                sip-authentication password "xxxx"
                codec-list Default both
                email xxxx
                no voicemail new-user
                voicemail auth-mode password
                voicemail cos executive_voicemail
                voicemail notify email attach-message pcm
                voicemail delete-msg-on-email
                voicemail password "xxxx"
                script "script-1"
                  action 1 internal 2295 no-press-to-accept ring-time 15
                  action 2 external xxxxxxxxxx no-press-to-accept ring-time 15
                  action 3 vm 2295
                script "script-2"
                script "script-3"
                  action 1 internal 2295 press-to-accept ring-time 15
                  action 2 external xxxxxxxxxx press-to-accept ring-time 15
                  action 3 vm 2295
                contact-group 1
                  name "Internal"
                  description "All other contacts"
                  implicitly-include internal
                  presence available script "script-1"
                contact-group 2
                  name "Blacklist"
                  description "All other contacts"
                  ringback
                  record-calling-name
                  presence available script "script-2"
                contact-group 3
                  name "Everyone"
                  description "All other contacts"
                  implicitly-include external
                  record-calling-name
                  presence available script "script-3"
                  permit-caller-id number UNKNOWN
                voicemail notify schedule Sunday 12:00 am
                  notify email primary
              !
              !
              end