3 Replies Latest reply on Apr 21, 2014 10:24 AM by jayh

    External Voicemail

    marteeny2 Beta_User

      How can I use an external voicemail server over a PRI with the 7100?

        • Re: External Voicemail
          jayh Hall_of_Fame

          Set up call forward busy and no-answer to an extension on the external voicemail server for each user.  Have that extension answer as the user's mailbox. Getting MWI (Message Waiting Indicator) to work in that scenario will be tricky and perhaps not possible depending on the setup of the external server. 

          • Re: External Voicemail
            marteeny2 Beta_User

            Thanks for responding. How can I get the 7100 to send the extension # over the PRI and not the callING number?

              • Re: External Voicemail
                jayh Hall_of_Fame

                Set your call-forward to a unique DNIS (dialed number) for each voicemail user that goes to that user's mailbox.  You can leave the ANI (calling number) to be as received.  If the remote voicemail equipment is capable of storing the calling number for remote playback, so much the better.

                 

                Example:

                 

                Local extensions:

                 

                1001

                1002

                1003...

                 

                Call forward busy/NA to mailbox extensions:

                 

                2001

                2002

                2003...

                 

                Set extension 2001 on your voicemail system to answer for extension 1001, etc.

                1 of 1 people found this helpful