6 Replies Latest reply on May 9, 2014 7:40 AM by frank6160

    Phone registration issue

    frank6160 New Member

      Have a 7100  trying to get some remote sets working. 7100 is behind a 1535 which in turn is connected to a 4430 to outside world. 7100 address is 10.1.50.1, Vlan for phones is 10.10.50.1 Working with support and was told it should work.Sites are connected by VPN to 4430. Set at far end is IP address 10.1.55.25  Get the following when it trys to register:,

       

      01:54:36.182 SIP.STACK MSG     Rx: UDP src=10.1.55.25:5060 dst=10.1.50.1:5060

      01:54:36.182 SIP.STACK MSG         REGISTER sip:10.1.50.1:5060 SIP/2.0

      01:54:36.182 SIP.STACK MSG         Via: SIP/2.0/UDP 10.1.55.25;branch=z9hG4bKd977a1b80224F80

      01:54:36.182 SIP.STACK MSG         From: "VVX 400" <sip:VVX400@10.1.50.1>;tag=63DDF9DD-222D1CAA

      01:54:36.182 SIP.STACK MSG         To: <sip:VVX400@10.1.50.1>

      01:54:36.182 SIP.STACK MSG         CSeq: 1 REGISTER

      01:54:36.183 SIP.STACK MSG         Call-ID: 3a9c5e69-a0f409a6-f7445647@10.1.55.25

      01:54:36.183 SIP.STACK MSG         Contact: <sip:VVX400@10.1.55.25>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"

      01:54:36.183 SIP.STACK MSG         User-Agent: PolycomVVX-VVX_400-UA/4.1.4.7430

      01:54:36.183 SIP.STACK MSG         Accept-Language: en

      01:54:36.183 SIP.STACK MSG         Max-Forwards: 70

      01:54:36.183 SIP.STACK MSG         Expires: 3600

      01:54:36.184 SIP.STACK MSG         Content-Length: 0

      01:54:36.184 SIP.STACK MSG

      01:54:36.186 SIP.USER-REG VVX400 Registration rejected (404)

      01:54:36.187 SIP.STACK MSG     Tx: UDP src=10.1.50.1:5060 dst=10.1.55.25:5060

      01:54:36.187 SIP.STACK MSG         SIP/2.0 404 Not Found

      01:54:36.188 SIP.STACK MSG         From: "VVX 400"<sip:VVX400@10.1.50.1>;tag=63DDF9DD-222D1CAA

      01:54:36.188 SIP.STACK MSG         To: <sip:VVX400@10.1.50.1>;tag=5746480-a013201-13c4-72e54-546c55dc-72e54

      01:54:36.188 SIP.STACK MSG         Call-ID: 3a9c5e69-a0f409a6-f7445647@10.1.55.25

      01:54:36.188 SIP.STACK MSG         CSeq: 1 REGISTER

      01:54:36.188 SIP.STACK MSG         Via: SIP/2.0/UDP 10.1.55.25;branch=z9hG4bKd977a1b80224F80

      01:54:36.188 SIP.STACK MSG         Supported: 100rel,replaces

      01:54:36.189 SIP.STACK MSG         Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

      01:54:36.189 SIP.STACK MSG         User-Agent: ADTRAN_NetVanta_7100/R10.9.3.E

      01:54:36.189 SIP.STACK MSG         Content-Length: 0

      01:54:36.189 SIP.STACK MSG

        • Re: Phone registration issue
          jayh Hall_of_Fame

          Do you have a phone with the sip-identity "VVX400" in the system at IP 10.1.55.25?  It looks like the phone's parameters are incorrect in that it is trying to register with its model number or template. Typically endpoints register with something resembling an extension or phone number, although for security-through-obscurity purposes this can be changed.

           

          You'll either have to change the phone's configuration file so that its identity is something unique to that phone (recommended) or program the 7100 so that one and only one phone registers with the identity of "VVX400" (which isn't likely to scale very well).