6 Replies Latest reply on May 8, 2014 7:23 AM by isc-pm

    Bi-lingual system prompts

    isc-pm New Member

      We have programmed a bi-lingual Auto Attendant, English and Spanish. We have recorded prompts in both languages. The question is how can you specify the preprogrammed system prompts for the Spanish selection? In particular, the Dial-by-Extension option an

        • Re: Bi-lingual system prompts
          markfreeman Employee

          From your Auto Attendant menu, you should have a “Change Language” option from the drop down depending on your firmware. If you don’t see it, then reply back with what firmware version you have.

           

          Once you select it, then below you have the option to change the language as shown in the image I attached and then you choose a new Auto Attendant that will be in the new language.

           

          So in the main Menu prompt, you would say something like, “Welcome to ADTRAN, for Spanish, press 1, for Sales press 2, for dial by name, press 3, for directions, press 4, … etc.

           

          Hope that makes sense.

           

          -Mark