1 Reply Latest reply on May 30, 2014 3:19 PM by matt

    Problems with Auto Attendant transferring to Identity tied to a Service

    voiceconnex New Member

      I had originally wrote these services in 5.0.X software and they worked fine...

       

      Apparently after upgrading the ECS to 5.4.1.8202 the Service which routes calls through a data fetch (To check for Holiday date) then through a Flow Control (if date does not match, check for open hours) then to a Transfer Control (which transferred to an attendant identity tied to a Service to play an announcement and take a message) would stop at the Transfer Control. This would happen whether the call flow came from the Data Fetch (Holiday Date) or the Flow Control (not open hours).

       

      However, if I placed a Play Announcement Control before the Transfer Control, or a Text to Speech before the Transfer Control, everything works fine...

       

      If I remove the Play Announcement or Text to Speech control, the error returns

       

      As I said, this worked fine in earlier versions of software, however, I didn't retest this after software upgrades until a customer pointed out that the service no longer worked...

       

      Any ideas on this?