14 Replies Latest reply on May 23, 2014 4:45 AM by markfreeman

    Adtran 7100 with Polycom IP 650

    touristsis Visitor

      Hi, we have some Polycom IP650 that I can't seems to update the directories.  Does anyone have any ideas?


      I've updated in other directories Entry on each phones under IP Phone configs, I've updated it under IP phone globals, I've tried to reboot the phones and reboot the phone system with no luck.  Does anyone have any ideas what else I need to try?

      Thanks!

        • Re: Adtran 7100 with Polycom IP 650
          markfreeman Employee

          Did you go to IP Phone Configs and select all the phones, and then to “Other Actions” and then select “Update Directories”. Then you will have to reboot the phones.

           

          -Mark

            • Re: Adtran 7100 with Polycom IP 650
              touristsis Visitor

              Yes, I’ve did that.

               

              Message was edited by: matt - removed sensitive information

                • Re: Adtran 7100 with Polycom IP 650
                  markfreeman Employee

                  What AOS version you running and what version is your Polycom IP 650

                   

                  Do you have any other Polycom phones that are working with the directory?

                   

                  -Mark

                    • Re: Adtran 7100 with Polycom IP 650
                      touristsis Visitor

                      4.0.x 2345-12600-001  - Polycom Phone Firm Ware

                       

                       

                       

                      R10.11.0.E

                       

                       

                       

                      All the phones are about the same, the directory is just a bit off.

                       

                      Message was edited by: matt - removed sensitive information

                        • Re: Adtran 7100 with Polycom IP 650
                          markfreeman Employee

                          FTP into the 7100 and look at the MAC-direcotry.xml and verify that it has the same directory as the ip phone globals directory,

                           

                          If that matches, then the phone should be downloading that. Run debug ip ftp-server on 7100 and verify that the phone is grabbing that config.

                           

                          If it is and still wrong,

                           

                          Default the phone, reboot the phone, when the phone comes up you will see cancel button, press it, then when you see count down timer hold down keys 4-6-8-*

                           

                          Then when prompted for password enter 456, after phone boots up check directory.

                           

                          -Mark

                            • Re: Adtran 7100 with Polycom IP 650
                              touristsis Visitor

                              Hi Mark,  I did all this.  Now when the phone boots up it says network down. 

                               

                              This is the error on the debug I’m getting.

                               

                               

                               

                               

                               

                              2014.05.22 11:53:59 LLDP LLDP:  Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex"   Neighbor Speed/Duplex: "10M/full-duplex"

                               

                               

                               

                              2014.05.22 11:54:00 LLDP LLDP:  Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex"   Neighbor Speed/Duplex: "10M/full-duplex"

                               

                               

                               

                              2014.05.22 11:54:01 LLDP LLDP:  Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex"   Neighbor Speed/Duplex: "10M/full-duplex"

                               

                               

                               

                              2014.05.22 11:54:02 LLDP LLDP:  Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex"   Neighbor Speed/Duplex: "10M/full-duplex"

                               

                               

                               

                              2014.05.22 11:54:03 LLDP LLDP:  Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex"   Neighbor Speed/Duplex: "10M/full-duplex"

                               

                              2014.05.22 11:54:19 DHCP.SERVER Discarding message, no available pools: (Xid = 188fff6e) on 192.168.1.0/255.255.255.0 from 00:04:F2:30:F5:3C

                               

                              2014.05.22 11:54:19 DHCP.SERVER No Reply required

                               

                              2014.05.22 11:54:20 DHCP.SERVER Discarding message, no available pools: (Xid = 188fff6e) on 192.168.1.0/255.255.255.0 from 00:04:F2:30:F5:3C

                               

                              2014.05.22 11:54:20 DHCP.SERVER No Reply required

                                • Re: Adtran 7100 with Polycom IP 650
                                  markfreeman Employee

                                  What network is this?  192.168.1.0/255.255.255.0

                                   

                                  Is the 7100 still using the default networks? 10.10.10 and 10.10.20?

                                   

                                   

                                  -Mark

                                    • Re: Adtran 7100 with Polycom IP 650
                                      touristsis Visitor

                                      192.168.1.0 – is the default VLAN.

                                       

                                      No.

                                      192.168.1.80

                                      255.255.255.0

                                       

                                      10.10.20.1
                                      255.255.255.0

                                      172.17.17.1

                                      255.255.255.0

                                        • Re: Adtran 7100 with Polycom IP 650
                                          markfreeman Employee

                                          Your response got all messed up. If you replied via email it does that. Go to the website of forum and put your info.

                                           

                                          Can you put the sh run config on here. I need to see your DHCP pools and your VLAN configuration.

                                           

                                          -Mark

                                            • Re: Adtran 7100 with Polycom IP 650
                                              touristsis Visitor

                                              Mark,

                                               

                                              The DHCP pool - default vlan - vlan 1 is being assigned by the Windows Server.
                                              vlan 2 - VOIP vlan - is being assigned by the 7100

                                               

                                              Port 13 on the 7100 - is connected to vlan 1 switch (we have it set for VLAN 1 only traffic)

                                               

                                              !
                                              !
                                              ! ADTRAN, Inc. OS version R10.11.0.E
                                              ! Boot ROM version A2.06.B1.01
                                              ! Platform: NetVanta 7100, part number 1200796E1
                                              ! Serial number ahahaha
                                              !
                                              !
                                              hostname "hahaga"
                                              enable password hahaha
                                              !
                                              clock timezone -6-Central-Time
                                              !
                                              ip subnet-zero
                                              ip classless
                                              ip routing
                                              ipv6 unicast-routing
                                              host "hahaha" 192.168.1.3
                                              domain-name "hahaha"
                                              domain-proxy
                                              name-server 4.2.2.1 4.2.2.2
                                              !
                                              !
                                              no auto-config
                                              !
                                              event-history on
                                              no logging forwarding
                                              logging email on
                                              logging email receiver-ip 192.168.1.4
                                              logging email sender hahaha.com
                                              !
                                              no service password-encryption
                                              !
                                              portal-list "FTP" ftp
                                              !
                                              username "polycomftp" portal-list "FTP" password "hahaha"
                                              username "keepitcool" password "hahaha"
                                              username "PlcmSplp" portal-list "FTP" password "hahaha"
                                              !
                                              !
                                              no ip firewall alg msn
                                              no ip firewall alg mszone
                                              no ip firewall alg h323
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              no dot11ap access-point-control
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              ip dhcp database local
                                              ip dhcp excluded-address 10.10.20.230 10.10.20.254
                                              !
                                              ip dhcp pool "VoIP_pool"
                                                network 10.10.20.0 255.255.255.0
                                                domain-name "ari.local"
                                                dns-server 10.10.20.1
                                                netbios-node-type h-node
                                                default-router 10.10.20.1
                                                tftp-server tftp://10.10.20.1
                                                ntp-server 10.10.20.1
                                                timezone-offset -6:00
                                                option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=hahahha,Layer2Tagging=True,VlanID=2
                                                option 66 ascii ftp://polycomftp:hahaha@10.10.20.1/Polycom
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              qos map voice 1
                                                match dscp 46
                                                priority 1000
                                              !
                                              !
                                              !
                                              !
                                              vlan 1
                                                name "Default"
                                              !
                                              vlan 2
                                                name "VoIP"
                                              !
                                              vlan 254
                                                name "TWC P2P"
                                              !
                                              !
                                              interface loop 1
                                                ip address  10.10.20.254  255.255.255.255
                                                no shutdown
                                              !
                                              interface eth 0/0
                                                ip address dhcp hostname "NV7100"
                                                media-gateway ip primary
                                                no shutdown
                                                no lldp send-and-receive
                                              !
                                              !
                                              interface eth 0/1
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/2
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/3
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/4
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/5
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/6
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/7
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/8
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/9
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/10
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/11
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/12
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/13
                                                spanning-tree edgeport
                                                no shutdown
                                              !
                                              !
                                              interface eth 0/14
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/15
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/16
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/17
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/18
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/19
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/20
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/21
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/22
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/23
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface eth 0/24
                                                spanning-tree edgeport
                                                no shutdown
                                                switchport access vlan 254
                                              !
                                              !
                                              !
                                              interface gigabit-eth 0/1
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              interface gigabit-eth 0/2
                                                no shutdown
                                                switchport mode trunk
                                              !
                                              !
                                              !
                                              !
                                              interface vlan 1
                                                ip address  192.168.1.80  255.255.255.0
                                                ip access-policy Private
                                                ! IPv4 access-policy will not be used until IPv4 firewall is enabled
                                                media-gateway ip primary
                                                no shutdown
                                              !
                                              interface vlan 2
                                                ip address  10.10.20.1  255.255.255.0
                                                ip access-policy Private
                                                ! IPv4 access-policy will not be used until IPv4 firewall is enabled
                                                media-gateway ip primary
                                                no shutdown
                                              !
                                              interface vlan 254
                                                ip address  172.17.17.1  255.255.255.0
                                                ip access-policy Private
                                                ! IPv4 access-policy will not be used until IPv4 firewall is enabled
                                                media-gateway ip loopback 1
                                                traffic-shape rate 5000000
                                                no awcp
                                                no shutdown
                                              !
                                              !
                                              interface t1 1/1
                                                clock source internal
                                                tdm-group 1 timeslots 1-24 speed 64
                                                shutdown
                                              !
                                              interface t1 2/1
                                                system-timing primary
                                                tdm-group 1 timeslots 1-24 speed 64
                                                no shutdown
                                              !
                                              !
                                              interface pri 1
                                                connect t1 2/1 tdm-group 1
                                                no shutdown
                                              !
                                              !
                                              interface fxs 0/1
                                                no shutdown
                                              !
                                              interface fxs 0/2
                                                no shutdown
                                              !
                                              !
                                              interface fxo 0/1
                                                no shutdown
                                              !
                                              interface fxo 0/2
                                                no shutdown
                                              !
                                              interface ppp 1
                                                ip address  10.1.1.1  255.255.255.252
                                                ip access-policy Private
                                                ! IPv4 access-policy will not be used until IPv4 firewall is enabled
                                                media-gateway ip primary
                                                qos-policy out voice
                                                ! QOS map disabled due to inadequate interface bandwidth
                                                no shutdown
                                                cross-connect 1 t1 1/1 1 ppp 1
                                              !
                                              !
                                              isdn-group 1
                                                connect pri 1
                                              !
                                              isdn-number-template 0 prefix "" subscriber 911
                                              isdn-number-template 1 prefix "" subscriber NXX-XXXX
                                              isdn-number-template 2 prefix "" national NXX-NXX-XXXX
                                              isdn-number-template 3 prefix 011 international X$
                                              isdn-number-template 4 prefix "" unknown NXX
                                              isdn-number-template 5 prefix "" unknown NXXX
                                              isdn-number-template 6 prefix "" national 1-NXX-NXX-XXXX
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              !
                                              ip access-list standard self
                                                permit any
                                              !
                                              !
                                              ip access-list extended admin
                                                permit tcp any  any eq ssh 
                                                permit tcp any  any eq telnet 
                                                permit tcp any  any eq www 
                                                permit tcp any  any eq ftp 
                                                permit tcp any  any eq https 
                                              !
                                              ip access-list extended private_networks
                                                permit ip 10.1.1.0 0.0.0.3  192.168.2.0 0.0.0.255   
                                                permit ip 10.1.1.0 0.0.0.3  192.168.1.0 0.0.0.255   
                                                permit ip 10.1.1.0 0.0.0.3  10.10.21.0 0.0.0.255   
                                                permit ip 10.1.1.0 0.0.0.3  10.10.20.0 0.0.0.255   
                                                permit ip 192.168.2.0 0.0.0.255  10.1.1.0 0.0.0.3   
                                                permit ip 192.168.2.0 0.0.0.255  10.10.20.0 0.0.0.255   
                                                permit ip 192.168.2.0 0.0.0.255  10.10.21.0 0.0.0.255   
                                                permit ip 192.168.2.0 0.0.0.255  192.168.1.0 0.0.0.255   
                                                permit ip 192.168.1.0 0.0.0.255  10.1.1.0 0.0.0.3   
                                                permit ip 192.168.1.0 0.0.0.255  192.168.2.0 0.0.0.255   
                                                permit ip 192.168.1.0 0.0.0.255  10.10.20.0 0.0.0.255   
                                                permit ip 192.168.1.0 0.0.0.255  10.10.21.0 0.0.0.255   
                                                permit ip 10.10.20.0 0.0.0.255  10.1.1.0 0.0.0.3   
                                                permit ip 10.10.20.0 0.0.0.255  192.168.1.0 0.0.0.255   
                                                permit ip 10.10.20.0 0.0.0.255  192.168.2.0 0.0.0.255   
                                                permit ip 10.10.20.0 0.0.0.255  10.10.21.0 0.0.0.255   
                                                permit ip 10.10.21.0 0.0.0.255  10.10.20.0 0.0.0.255   
                                                permit ip 10.10.21.0 0.0.0.255  192.168.2.0 0.0.0.255   
                                                permit ip 10.10.21.0 0.0.0.255  192.168.1.0 0.0.0.255   
                                                permit ip 10.10.21.0 0.0.0.255  10.1.1.0 0.0.0.3   
                                                permit ip 172.17.17.0 0.0.0.3  192.168.2.0 0.0.0.255   
                                                permit ip 172.17.17.0 0.0.0.3  192.168.1.0 0.0.0.255   
                                                permit ip 172.17.17.0 0.0.0.3  10.10.21.0 0.0.0.255   
                                                permit ip 172.17.17.0 0.0.0.3  10.10.20.0 0.0.0.255   
                                                permit ip 192.168.1.0 0.0.0.255  172.17.17.0 0.0.0.3   
                                                permit ip 10.10.20.0 0.0.0.255  172.17.17.0 0.0.0.3   
                                                permit ip 10.10.21.0 0.0.0.255  172.17.17.0 0.0.0.3   
                                              !
                                              ip access-list extended sip_trunk
                                                permit udp host 10.1.1.2  host 10.1.1.1 eq 5060  
                                                permit udp host 10.1.1.1  host 10.1.1.2 eq 5060  
                                                permit udp host 172.17.17.2  host 172.17.17.1 eq 5060  
                                                permit udp host 172.17.17.1  host 172.17.17.2 eq 5060  
                                              !
                                              ip access-list extended smtp-test
                                                permit tcp any  any eq smtp 
                                                permit tcp any eq smtp any  
                                              !
                                              !
                                              !
                                              !
                                              ip policy-class Private
                                                allow list self self
                                                allow list allowed_networks
                                                allow list admin
                                                allow list sip_trunk
                                              !
                                              !
                                              !
                                              ip route 0.0.0.0 0.0.0.0 192.168.1.2
                                              ip route 10.10.21.0 255.255.255.0 172.17.17.2
                                              ip route 192.168.2.0 255.255.255.0 172.17.17.2
                                              !
                                              tftp server
                                              tftp server overwrite
                                              http server
                                              http secure-server
                                              no snmp agent
                                              ip ftp server
                                              ip ftp server default-filesystem cflash
                                              no ip scp server
                                              ip sntp server
                                              ip sntp server send-unsynced
                                              !
                                              !