3 Replies Latest reply on Dec 9, 2015 12:58 PM by bwonders

    BLF buttons not clearing

    andrewtre New Member

      I have a few 7100's out there running R10.11.0.E and VVX series phones.  I get reports of BLF keys getting "stuck" showing a user as busy when they are not.  The only way I have found to reset this by bouncing the 7100.  It is usually not a problem but a little annoying to the customers.  Is there a quicker way of reseting the status of a user?  Also is there anything we can do to prevent the issue?