10 Replies Latest reply on Jul 16, 2014 1:44 PM by jwable

    Megapath Trunks

    andrewtre New Member

      I see there is an issue listed in the software release notes relating to the forwarding of calls externally on Megapath trunks.  I have a customer who needs this exact application.  Is there a workaround or a fix that can used to correct this issue.  He uses it for the forwarding of calls to an emergency service line after hours for tenants in apartment buildings.  Any thoughts?

        • Re: Megapath Trunks
          jayh Hall_of_Fame

          Did you try the workaround listed in the R10.9.4 release notes?

           

          Inbound calls from Megapath (Broadsoft) SIP trunks fail to be delivered by FindMe-FollowMe to

          external numbers. Calls roll to next Call Coverage item after being answered at the external number.

          Workaround:

          Enable Ringback Only and disable the Accept option in the FindMe-FollowMe

          configuration for the call to external party to be successful.

            • Re: Megapath Trunks
              andrewtre New Member

              These calls are being sent to external transfer from an auto attendant, not through find me follow me.  Does the known issue not apply to this?

                • Re: Megapath Trunks
                  jayh Hall_of_Fame

                  Interesting.  Your initial post stated "after hours" so it didn't appear that an attendant was involved.  If this is indeed an after hours setup I would try the workaround suggested and see if it solves the problem.  Sometimes the release notes and bug reports don't address every scenario where the problem occurs.

                   

                  Unattended off-site redirects to another number are generally considered a form of find-me-follow-me.

                    • Re: Megapath Trunks
                      andrewtre New Member

                      I am not sure how to apply the workaround i this situation.  It is not

                      set though a user config, but in an auto-attendant to send the call to

                      an external number.  I could send it to a virtual user, and have that

                      set for Find-me Follow-me, if you think that is a better method of

                      completing the transfer.

                       

                      Andrew

                        • Re: Megapath Trunks
                          Employee

                          Andrew,

                           

                          If the issue you were referring to in your original post was the one that jayh cited, it should only apply to coverage for a user using FMFM.  Do you have issues with an Auto Attendant doing external transfers?

                           

                          Thanks,

                          Matt

                            • Re: Megapath Trunks
                              andrewtre New Member

                              Yes, using the AA for external transfers.  Currently i am getting it to

                              function by sending the calls out a SIP trunk from another provider. 

                              Would like to stop using this method.

                                • Re: Megapath Trunks
                                  Employee

                                  Can you set up a test for this on the Megapath SIP trunk so we can see exactly what is happening?  I would need to see the corresponding 7100 configuration along with the output of a debug sip stack messages and debug voice verbose both enabled at the same time while the issue is recreated.  You can submit those to the FTP server with the instructions below.  Also, let me know the last 5 digits of the number you were calling from for the test.

                                   

                                  Open Internet Explorer web browser on their PC
                                  Type the following URL:  ftp://ftp.adtran.com
                                  Press the Alt key, click View, and then click Open FTP Site in Windows Explorer
                                  Double-click the "Incoming" folder
                                  Drag and drop files from PC into the Internet Explorer window

                                  Reply to this post with the exact filenames used so we can retrieve the files

                                   

                                  Thanks,
                                  Matt

                      • Re: Megapath Trunks
                        aaron_integra New Member

                        Are you sending the calling party number from the originating call when it forwards externally? I do not know the Megapath stance on that, but some service providers will screen calls based on the customers DID's and will not allow calls that appear to originate for a number that is not assigned to the trunk.

                         

                        Have you contacted Megaqpath to see if they can provide any assistance in determining why the calls are being allowed?

                          • Re: Megapath Trunks
                            andrewtre New Member

                            Megapath states that they do support calls sending originating caller ID with diversion support. They do reject calls that come from "outside" the account. Apparently both ID's are sent with a fiversion header. I dont quite fully understand how this is set up. 

                             

                             

                            Andrew Trevarthen

                            Digital Matrix

                              • Re: Megapath Trunks
                                jwable Frequent Visitor

                                andrewtre,

                                    I had problems with the Auto Attendant directing calls out as well, it looked like the system was registering it as a hairpin call.  So I created a virtual user and set up always call forward.  So that will at least get calls going out.  As for the Caller ID our after hours service uses the caller id to determine how to answer the phone so we have it out pulse our caller id number not the caller id of the caller.  So I would remove the diversion headers and call it good, let the answering service collect the callers number.

                                 

                                John Wable

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