3 Replies Latest reply on Oct 6, 2014 2:28 PM by geo

    Dial Plan and Audio Drops

    waveoflag New Member

      Morning everyone,

       

      I've run into an interesting issue today, we have a TA912 that has pots lines coming out the back of it. Some of these lines connect to various equipment that is programmed to dial 9 before the actual telephone number. Some of the lines are not. Right now we have a dual trunk configuration that has two separate dial plans, and we assign each line to its respective trunk.

       

      This works great, except that on inbound calls there is a drop in audio (about once every 5-10 seconds). My coworker thinks that this can be attributed to our dual trunk configuration. So my question is: Is it possible to consolidate these two trunks? Is it possible that having two trunks could cause an issue like this?

       

      I've attached an example of our configuration.

       

      Thanks!

        • Re: Dial Plan and Audio Drops
          jayh Hall_of_Fame

          I doubt that the audio dropouts have anything to do with your dialplan.

           

          Have you tried configuring "no vad" on the voice users?  Also "no call-waiting" unless you want call waiting, as this will cause audio artifacts when a second call comes in. 

           

          The problem is most likely VAD which is voice activity detection.  It causes RTP to stop when the audio level drops below a threshold as a bandwidth-saving measure. You really only need it on very low-speed links and it will cause audio issues.  Turn it off and give it a try.  If the other end of the call has VAD enabled, turn it off there too.

          1 of 1 people found this helpful
          • Re: Dial Plan and Audio Drops
            geo Employee

            Hello,

             

            I just wanted to check back in with you to see if you are still having problems.  If so, feel free to respond with any additional questions you may have

            here.

             

            Regards,

            Geoff

            • Re: Dial Plan and Audio Drops
              geo Employee

              Hello Sawyer,

               

              I went ahead and flagged this post as “Assumed Answered.” If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.

               

              Regards,

              Geoff