2 Replies Latest reply on Jul 10, 2015 1:02 PM by david

    Call Drop when dialing to IVR

    kongwc New Member

      Hi,

       

      recently, i encountered a problem on NV640.

      The users feedback that when they dial to an external party via ISDN which the call is answer by a IVR system.

      The call will drop after about 5 minutes.

      is there any setting can be done on the gateway?

        • Re: Call Drop when dialing to IVR
          david Employee

          Wai Choy Kong,

           

          We will need to see the unit's configuration and the output of the following debug commands for a test call that is disconnected.

           

          debug sip stack message

          debug voice verbose

          debug isdn L2-formatted

           

          The debug capture should be started before the call is placed, and continue until the call drops.  Also, we will need to know the ANI and DNIS for the test call, or a time stamp of when the call begins, so that we can trace a specific call in the debug output.

           

          Thanks!

          David

          • Re: Call Drop when dialing to IVR
            david Employee

            Wai Choy Kong,


            I'm going to mark your question as assumed answered, but feel free to come back and comment as to how your issue was resolved.


            Thanks!

            David