3 Replies Latest reply on Oct 9, 2014 9:10 AM by levi

    R11.2.0.E Exception Fault

    keith New Member

      Hi everyone,

      My router rebooted last night, and I'm trying to decode the message:  "System returned to ROM by Exception Fault"  I can't seem to find any reference to it in the KB.  Any ideas?

      --Keith

        • Re: R11.2.0.E Exception Fault
          Employee

          keith - Thanks for posting your question in the forum!

           

          Usually that message indicates that the AOS device rebooted due to a software exception that occurred. You will want to check the "show version" output to see if there is a core dump message. Also, you will want to check the FLASH to see if there is an exception report that has been created.

           

          Usually, if you are running the latest maintenance or feature release, I would suggest contacting ADTRAN Tech Support to investigate the cause. You can contact Tech Support in the following ways:

           

          - Open a webticket by clicking on this link: https://www.adtran.com/openacase

          - Open a ticket by emailing support@adtran.com

          - Open a ticket by phone by calling 1-888-423-8726

           

          Let us know if you have any questions.

           

          Thanks,

          Noor

          • Re: R11.2.0.E Exception Fault
            levi Employee

            keith:

             

            Do you have further questions on this post?  If so, please do not hesitate to reply.  I will be happy to help in any way I can.

             

            Levi

              • Re: R11.2.0.E Exception Fault
                levi Employee

                keith:

                 

                I went ahead and flagged "Assumed Answered" on this post to make it more visible and help other members of the community find solutions more easily. If you feel like there is a better answer, feel free to come back to this post and select it with the applicable buttons.  If you have any additional information on this that others may benefit from, please come back to this post to provide an update.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                 

                Thanks,

                 

                Levi