3 Replies Latest reply on Aug 6, 2014 11:03 AM by juhensle

    Setup PRI DID Number for User Account

    juhensle New Member

      I have a set of DID numbers for my PRI line.  8 of the 10 numbers are already associated to their respective user accounts and work fine.  It's been a few years since I set this up the first time, and I don't remember how to associate a new DID to an existing user account.  I have setup the DID number in the user account already, but I know I'm missing a step because when I dial the number, I get a message saying it's not connected.  If my memory serves me correctly, I have to make a change in the trunk group or account, but I can't remember what to do.  The PRI provider states that the DID number is available and ready on the line.  Any help would be appreciated.

       

      Thanks,

      Justin H.

        • Re: Setup PRI DID Number for User Account
          andrewtre New Member

          Browse to the user account in the admin GUI, and under the general tab, click show by DID numbers, new, add DID and apply.  You can also add the DID in the CLI with con t, voice user xxx, and then DID nxxnxxxxxx.

          Here is an example of adding did 21612345678 to existing user 214. Don't forget to write memory when all done.  If the DID is not in the system, the call is not routeable, and you will get a reorder tone or intercept message from the carrier.

           

          NV7100>en

          Password:

          NV7100#con t

          NV7100(config)#voice use 214

           

          Configuring Existing User "214".

           

          NV7100(config-214)#did 21612345678

          NV7100(config-214)#

          • Re: Setup PRI DID Number for User Account
            jwable Frequent Visitor


            juhensle,

                Also make sure your SIP voice trunked-group has the DID added as an accept XXX-XXX-XXXX cost 0 so the trunk will accept call. I think that is the step you are referring to that might be missing.

             

            John Wable

            • Re: Setup PRI DID Number for User Account
              juhensle New Member

              Thanks all.  That is great info.  Come to find out, I had made all the proper settings but had forgotten to save them out...

               

              Sorry for the trouble.

               

              Thanks,

              Justin H.