2 Replies Latest reply on Sep 10, 2014 2:54 PM by matt

    New station created, can't receive out of system calls?

    bradleycougar New Member

      I created a new station for a remote user using a Polycom 450 and Netvanta 3120.  User can make out bound calls to another station or any where, user can receive inbound calls from an other station  but when an inbound call comes the the caller hears three beeps and nothing happens. Thnis receiving station has no idea a called was coming in.  Any ideas, need help.

       

      Thank you,

      Gary

        • Re: New station created, can't receive out of system calls?
          jwable Frequent Visitor

          Gary,

                Can you provide the configs for this setup?  You may also check the Class of Service settings to be sure that user is allowed to receive calls.  And also make sure that the trunks have that did in the accept statement.

           

          John Wable

          • Re: New station created, can't receive out of system calls?
            Employee

            Gary,

             

            Were you ever able to resolve this issue?  If so, please come back to this post to provide an update so others can benefit from the solution.  If this problem is still happening I would need to see the configurations of both the 7100 and the 3120 along with the output of a debug voice verbose, debug sip stack messages, and debug isdn l2-formatted all enabled at the same time.  You can upload those in a ZIP file to our FTP server with the instructions below.

             

            Open Internet Explorer web browser on their PC
            Type the following URL:  ftp://ftp.adtran.com
            Press the Alt key, click View, and then click Open FTP Site in Windows Explorer
            Double-click the "Incoming" folder
            Drag and drop files from PC into the Internet Explorer window

            Reply to this post with the exact filenames used so we can retrieve the files

             

            Thanks,
            Matt