10 Replies Latest reply on Jul 30, 2014 10:30 AM by jwable

    Remote Set Directory

    frank6160 New Member

      Have a VVX600 set up as remote set across a VPN. Set works fine but complaints of directory not being correct. Is there a way to verify what is there or verify that it downloded the file?

        • Re: Remote Set Directory
          markfreeman Employee

          Frank,

          Check out this article for making sure your  directories are up to date:

          https://supportforums.adtran.com/docs/DOC-2940

           

          For making sure the phone is pulling the directory file,

          Issue the “debug ip ftp-server” command, you are looking for the MAC-directory.xml file and seeing if the phone is downloading it.

           

          Let me know if you have further questions.

           

          If that still doesn’t work try defaulting the phone to force it to download all the files again.  To default reboot the phone, when you see the cancel button, select it, then when you see the count down timer, hold down 1,3,5 at the same time, then enter 456 for password.

           

          -Mark

            • Re: Remote Set Directory
              frank6160 New Member

              . I don’t get the rebuild option in the config area. Started the debug you stated and all I get when I reset phone is SIP.USER-REG 4289 changed state to unregistered and then after reboot changed to registered. Set is remote 4 hours away. No access to default. Any other options? System firmware is R10.11.0.HA.E.

               

              Frank

                • Re: Remote Set Directory
                  markfreeman Employee

                  Frank,

                   

                  1) Navigate to Voice > IP Phone Configs and click the box of the MAC address of the remote phone that is having the problems.

                  2) Once all phone is selected then look in the top right hand corner and you will see  "Other Actions" click on it and then select "Update Directories".  Screen will turn grey for a moment saying it is rebuilding and if you scroll down quickly you will see green bubble saying that the configs have been rebuilt.

                   

                  Let me know if you still don’t understand that. Not sure how else I can make that more understanding.

                   

                  Regarding debug, run the debug and then you will have to have someone at the remote site, reboot the phone.

                   

                  -Mark

              • Re: Remote Set Directory
                frank6160 New Member

                Here is log file from set after reboot.

                 

                000006.703|so   |*|01|---------- Initial log entry ----------
                000006.704|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.704|boot |*|01|Initial log entry. Current logging level 3
                000006.704|copy |*|01|Initial log entry. Current logging level 3
                000006.704|utilm|*|01|Initial log entry. Current logging level 4
                000006.704|hw   |*|01|Initial log entry. Current logging level 4
                000006.704|ethf |*|01|Initial log entry. Current logging level 4
                000006.704|dns  |*|01|Initial log entry. Current logging level 3
                000006.704|curl |*|01|Initial log entry. Current logging level 3
                000006.704|sec  |*|01|Initial log entry. Current logging level 4
                000006.716|wdog |*|01|Initial log entry. Current logging level 4
                000006.717|lldp |*|01|Initial log entry. Current logging level 3
                000006.717|cdp  |*|01|Initial log entry. Current logging level 3
                000006.717|key  |*|01|Initial log entry. Current logging level 4
                000006.852|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.853|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.853|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.854|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.854|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.855|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.855|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.855|so   |3|01|Application, main: P/N=3150-11069-512
                000006.855|log  |*|01|Install file upload callback for 'Updater'

                000006.856|app1 |*|01|Initial log entry. Current logging level 3
                000006.898|cfg  |*|01|Initial log entry. Current logging level 2
                000007.710|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.750|so   |*|01|---------- Initial log entry ----------
                000006.750|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.750|boot |*|01|Initial log entry. Current logging level 3
                000006.750|copy |*|01|Initial log entry. Current logging level 3
                000006.750|utilm|*|01|Initial log entry. Current logging level 4
                000006.750|hw   |*|01|Initial log entry. Current logging level 4
                000006.750|ethf |*|01|Initial log entry. Current logging level 4
                000006.750|dns  |*|01|Initial log entry. Current logging level 3
                000006.750|curl |*|01|Initial log entry. Current logging level 3
                000006.750|sec  |*|01|Initial log entry. Current logging level 4
                000006.764|wdog |*|01|Initial log entry. Current logging level 4
                000006.764|lldp |*|01|Initial log entry. Current logging level 3
                000006.764|cdp  |*|01|Initial log entry. Current logging level 3
                000006.764|key  |*|01|Initial log entry. Current logging level 4
                000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.895|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.895|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.896|so   |3|01|Application, main: P/N=3150-11069-512
                000006.896|log  |*|01|Install file upload callback for 'Updater'

                000006.897|app1 |*|01|Initial log entry. Current logging level 3
                000006.939|cfg  |*|01|Initial log entry. Current logging level 2
                000007.762|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.725|so   |*|01|---------- Initial log entry ----------
                000006.725|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.725|boot |*|01|Initial log entry. Current logging level 3
                000006.725|copy |*|01|Initial log entry. Current logging level 3
                000006.725|utilm|*|01|Initial log entry. Current logging level 4
                000006.725|hw   |*|01|Initial log entry. Current logging level 4
                000006.726|ethf |*|01|Initial log entry. Current logging level 4
                000006.726|dns  |*|01|Initial log entry. Current logging level 3
                000006.726|curl |*|01|Initial log entry. Current logging level 3
                000006.726|sec  |*|01|Initial log entry. Current logging level 4
                000006.739|wdog |*|01|Initial log entry. Current logging level 4
                000006.739|lldp |*|01|Initial log entry. Current logging level 3
                000006.739|cdp  |*|01|Initial log entry. Current logging level 3
                000006.739|key  |*|01|Initial log entry. Current logging level 4
                000006.872|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.873|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.874|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.874|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.874|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.875|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.875|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.875|so   |3|01|Application, main: P/N=3150-11069-512
                000006.875|log  |*|01|Install file upload callback for 'Updater'

                000006.876|app1 |*|01|Initial log entry. Current logging level 3
                000006.919|cfg  |*|01|Initial log entry. Current logging level 2
                000007.737|so   |3|01|Link status is Net down, PC down.
                000006.721|so   |*|01|---------- Initial log entry ----------
                000006.721|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.721|boot |*|01|Initial log entry. Current logging level 3
                000006.721|copy |*|01|Initial log entry. Current logging level 3
                000006.721|utilm|*|01|Initial log entry. Current logging level 4
                000006.721|hw   |*|01|Initial log entry. Current logging level 4
                000006.721|ethf |*|01|Initial log entry. Current logging level 4
                000006.721|dns  |*|01|Initial log entry. Current logging level 3
                000006.721|curl |*|01|Initial log entry. Current logging level 3
                000006.721|sec  |*|01|Initial log entry. Current logging level 4
                000006.734|wdog |*|01|Initial log entry. Current logging level 4
                000006.735|lldp |*|01|Initial log entry. Current logging level 3
                000006.735|cdp  |*|01|Initial log entry. Current logging level 3
                000006.735|key  |*|01|Initial log entry. Current logging level 4
                000006.862|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.864|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.864|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.864|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.865|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.865|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.865|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.865|so   |3|01|Application, main: P/N=3150-11069-512
                000006.866|log  |*|01|Install file upload callback for 'Updater'

                000006.866|app1 |*|01|Initial log entry. Current logging level 3
                000006.909|cfg  |*|01|Initial log entry. Current logging level 2
                000007.733|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.763|so   |*|01|---------- Initial log entry ----------
                000006.763|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.763|boot |*|01|Initial log entry. Current logging level 3
                000006.763|copy |*|01|Initial log entry. Current logging level 3
                000006.763|utilm|*|01|Initial log entry. Current logging level 4
                000006.763|hw   |*|01|Initial log entry. Current logging level 4
                000006.763|ethf |*|01|Initial log entry. Current logging level 4
                000006.763|dns  |*|01|Initial log entry. Current logging level 3
                000006.763|curl |*|01|Initial log entry. Current logging level 3
                000006.764|sec  |*|01|Initial log entry. Current logging level 4
                000006.777|wdog |*|01|Initial log entry. Current logging level 4
                000006.777|lldp |*|01|Initial log entry. Current logging level 3
                000006.777|cdp  |*|01|Initial log entry. Current logging level 3
                000006.777|key  |*|01|Initial log entry. Current logging level 4
                000006.913|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.915|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.915|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.915|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.916|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.916|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.916|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.916|so   |3|01|Application, main: P/N=3150-11069-512
                000006.916|log  |*|01|Install file upload callback for 'Updater'

                000006.917|app1 |*|01|Initial log entry. Current logging level 3
                000006.960|cfg  |*|01|Initial log entry. Current logging level 2
                000007.775|so   |3|01|Link status is Net down, PC down.
                000016.775|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.743|so   |*|01|---------- Initial log entry ----------
                000006.743|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.743|boot |*|01|Initial log entry. Current logging level 3
                000006.744|copy |*|01|Initial log entry. Current logging level 3
                000006.744|utilm|*|01|Initial log entry. Current logging level 4
                000006.744|hw   |*|01|Initial log entry. Current logging level 4
                000006.744|ethf |*|01|Initial log entry. Current logging level 4
                000006.744|dns  |*|01|Initial log entry. Current logging level 3
                000006.744|curl |*|01|Initial log entry. Current logging level 3
                000006.744|sec  |*|01|Initial log entry. Current logging level 4
                000006.757|wdog |*|01|Initial log entry. Current logging level 4
                000006.757|lldp |*|01|Initial log entry. Current logging level 3
                000006.757|cdp  |*|01|Initial log entry. Current logging level 3
                000006.757|key  |*|01|Initial log entry. Current logging level 4
                000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.894|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.894|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.896|so   |3|01|Application, main: P/N=3150-11069-512
                000006.896|log  |*|01|Install file upload callback for 'Updater'

                000006.896|app1 |*|01|Initial log entry. Current logging level 3
                000006.939|cfg  |*|01|Initial log entry. Current logging level 2
                000007.755|so   |3|01|Link status is Net down, PC down.
                000016.755|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.801|so   |*|01|---------- Initial log entry ----------
                000006.801|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.801|boot |*|01|Initial log entry. Current logging level 3
                000006.801|copy |*|01|Initial log entry. Current logging level 3
                000006.802|utilm|*|01|Initial log entry. Current logging level 4
                000006.802|hw   |*|01|Initial log entry. Current logging level 4
                000006.802|ethf |*|01|Initial log entry. Current logging level 4
                000006.802|dns  |*|01|Initial log entry. Current logging level 3
                000006.802|curl |*|01|Initial log entry. Current logging level 3
                000006.802|sec  |*|01|Initial log entry. Current logging level 4
                000006.815|wdog |*|01|Initial log entry. Current logging level 4
                000006.815|lldp |*|01|Initial log entry. Current logging level 3
                000006.815|cdp  |*|01|Initial log entry. Current logging level 3
                000006.815|key  |*|01|Initial log entry. Current logging level 4
                000006.943|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.944|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.944|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.944|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.945|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.946|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.946|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.946|so   |3|01|Application, main: P/N=3150-11069-512
                000006.946|log  |*|01|Install file upload callback for 'Updater'

                000006.947|app1 |*|01|Initial log entry. Current logging level 3
                000006.989|cfg  |*|01|Initial log entry. Current logging level 2
                000007.813|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000006.744|so   |*|01|---------- Initial log entry ----------
                000006.744|so   |*|01|+++ Note that Updater log times are in GMT +++
                000006.744|boot |*|01|Initial log entry. Current logging level 3
                000006.745|copy |*|01|Initial log entry. Current logging level 3
                000006.745|utilm|*|01|Initial log entry. Current logging level 4
                000006.745|hw   |*|01|Initial log entry. Current logging level 4
                000006.745|ethf |*|01|Initial log entry. Current logging level 4
                000006.745|dns  |*|01|Initial log entry. Current logging level 3
                000006.745|curl |*|01|Initial log entry. Current logging level 3
                000006.745|sec  |*|01|Initial log entry. Current logging level 4
                000006.758|wdog |*|01|Initial log entry. Current logging level 4
                000006.758|lldp |*|01|Initial log entry. Current logging level 3
                000006.758|cdp  |*|01|Initial log entry. Current logging level 3
                000006.758|key  |*|01|Initial log entry. Current logging level 4
                000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000006.894|so   |3|01|Platform: Board=3111-44600-001 3 0
                000006.894|so   |3|01|Platform: MAC=0004f26c7a5a
                000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
                000006.896|so   |3|01|Application, main: P/N=3150-11069-512
                000006.896|log  |*|01|Install file upload callback for 'Updater'

                000006.896|app1 |*|01|Initial log entry. Current logging level 3
                000006.939|cfg  |*|01|Initial log entry. Current logging level 2
                000006.956|dot1x|*|01|Initial log entry. Current logging level 3
                000006.956|app1 |3|01|Starting provisioning because of the start type.
                000007.097|tls  |*|01|Initial log entry. Current logging level 4
                000007.756|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000016.168|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
                000021.962|cdp  |3|01|CDP did not receive a response from a switch. Disabling CDP.
                000021.990|dhcpc|*|01|Initial log entry. Current logging level 4
                000056.140|dns  |*|01|DNS resolver servers are '4.2.2.2' '0.0.0.0'
                000056.140|dns  |*|01|DNS resolver search domain is ''
                000056.140|app1 |3|01|DNS resolver server is '4.2.2.2'
                000056.140|app1 |3|01|DNS resolver search domain is ''
                000056.140|app1 |5|01|Could not get an address(Boot Server) for .
                000056.141|app1 |3|01|DHCP returned result 0x87 from server 10.1.70.253.
                000056.142|app1 |3|01|   Phone IP address is 10.1.70.156.
                000056.142|app1 |3|01|   Subnet mask is 255.255.255.0.
                000056.142|app1 |3|01|   Gateway address is 10.1.70.253.
                000056.142|app1 |3|01|   DNS server is 4.2.2.2.
                000056.153|dns  |3|01|DNS lookup for (A) 'pool.ntp.org'(72.20.40.62,69.167.160.102,66.228.35.189) TTL=33
                0624133721|app1 |3|01|Time has been set from pool.ntp.org (72.20.40.62).
                0624133721|app1 |3|01|   1403617041: 2014-6-24, 13:37:21, DST off
                0624133721|cfg  |*|01|Prov|Starting to update
                0624133721|dns  |3|01|DNS lookup for (A) 'downloads.polycom.com'(140.242.64.104) TTL=7109
                0624133721|copy |3|01|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' from 'downloads.polycom.com(140.242.64.104)'
                0624133721|cfg  |3|01|New load header information:
                0624133721|cfg  |3|01|Code length:         0x0397CCF8
                0624133721|cfg  |3|01|Code Checksum:       0x3951F7D6
                0624133721|cfg  |3|01|Options:             0x00000080
                0624133721|cfg  |3|01|Recognized container image
                0624133721|cfg  |3|01|New load header information:
                0624133721|cfg  |3|01|Code length:         0x03289000
                0624133721|cfg  |3|01|Code Checksum:       0xA8AD05BE
                0624133721|cfg  |3|01|Options:             0x00000002
                0624133721|cfg  |3|01|Application header is different
                0624133721|cfg  |3|01|Application in container image 1 is different
                0624133721|cfg  |3|01|New load header information:
                0624133721|cfg  |3|01|Code length:         0x006F33A8
                0624133721|cfg  |3|01|Code Checksum:       0x395153BA
                0624133721|cfg  |3|01|Options:             0x00000010
                0624133721|cfg  |3|01|Updater header is different
                0624133721|cfg  |3|01|Updater in container image 2 is different
                0624133721|cfg  |3|01|Using Updater
                0624133822|cfg  |*|01|Prov|Updating the Updater
                0624133822|cfg  |3|01|Using compatible image 0
                0624133832|copy |3|01|Download of 'voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
                0624133832|sig  |*|01|Initial log entry. Current logging level 3
                0624133832|sig  |3|01|hwSigParseRemove: found key Sig_3.
                0624133832|cfg  |3|01|Good image signature
                0624133833|cfg  |4|01|Removing application...
                0624133836|cfg  |3|01|Programming Updater from sector 320 to 575
                0624133840|cfg  |3|01|Programming to sector 320 complete
                0624133842|cfg  |*|01|Prov|Image has been changed
                0624133842|copy |3|01|No default host to fetch files from
                0624133842|copy |4|01|Configuration of URL failed
                0624133842|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
                0624133842|copy |3|01|No default host to fetch files from
                0624133842|copy |4|01|Configuration of URL failed
                0624133842|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
                0624133842|cfg  |4|01|Prov|Download of master configuration file failed
                0624133842|cfg  |4|01|Prov|Trying to boot from existing configuration
                0624133842|cfg  |*|01|Prov|Provisioning needs to reboot to upgrade image(s)
                000007.443|so   |*|01|---------- Initial log entry ----------
                000007.443|so   |*|01|+++ Note that Updater log times are in GMT +++
                000007.443|boot |*|01|Initial log entry. Current logging level 3
                000007.444|copy |*|01|Initial log entry. Current logging level 3
                000007.444|utilm|*|01|Initial log entry. Current logging level 4
                000007.444|hw   |*|01|Initial log entry. Current logging level 4
                000007.444|ethf |*|01|Initial log entry. Current logging level 4
                000007.444|dns  |*|01|Initial log entry. Current logging level 3
                000007.444|curl |*|01|Initial log entry. Current logging level 3
                000007.444|sec  |*|01|Initial log entry. Current logging level 4
                000007.457|wdog |*|01|Initial log entry. Current logging level 4
                000007.457|lldp |*|01|Initial log entry. Current logging level 3
                000007.457|cdp  |*|01|Initial log entry. Current logging level 3
                000007.457|key  |*|01|Initial log entry. Current logging level 4
                000007.591|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000007.592|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000007.592|so   |3|01|Platform: Board=3111-44600-001 3 0
                000007.592|so   |3|01|Platform: MAC=0004f26c7a5a
                000007.593|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000007.594|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000007.594|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
                000007.594|so   |3|01|Application, main: P/N=3150-11069-516
                000007.594|log  |*|01|Install file upload callback for 'Updater'

                000007.594|app1 |*|01|Initial log entry. Current logging level 3
                000007.636|cfg  |*|01|Initial log entry. Current logging level 2
                000007.652|dot1x|*|01|Initial log entry. Current logging level 3
                000007.652|app1 |3|01|Starting provisioning because of the start type.
                000007.795|tls  |*|01|Initial log entry. Current logging level 4
                000008.456|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000016.865|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
                000022.132|cdp  |3|01|CDP did not receive a response from a switch. Disabling CDP.
                000022.252|dhcpc|*|01|Initial log entry. Current logging level 2
                000022.253|dhcpc|3|01|dhcAddIf v4 succeeds: eth0.
                000022.257|dhcpc|3|01|dhcRebind v4: Will wait until sync rebind completes.
                000022.843|dhcpc|3|01|dhcListener: Read succeeds: state:
                .
                000022.845|dhcpc|3|01|relLease(0) v4: Succeeded to fork dhclient to terminate.
                000023.437|dhcpc|3|01|dhcListener: Read succeeds: eth0 state: PREINIT
                .
                000025.640|dhcpc|3|01|dhcListener: Read succeeds: eth0 ip: 10.1.70.156
                .
                000025.641|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: subnet-mask 255.255.255.0
                .
                000025.642|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: routers 10.1.70.253
                .
                000025.643|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: domain-name-servers 4.2.2.2
                .
                000025.644|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 86400
                .
                000025.645|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-server-identifier 10.1.70.253
                .
                000025.648|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: broadcast-address 10.1.70.255
                .
                000025.651|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 86400
                .
                000025.652|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-message-type 5
                .
                000025.673|dhcpc|3|01|dhcListener: Read succeeds: eth0 state: BOUND
                .
                000025.674|dhcpc|3|01|dhcRebind v4: Sync rebind succeeds.
                000025.674|dhcpc|3|01|Program eth0 to use subnet mask 255.255.255.0, result -1.
                000025.675|dhcpc|3|01|Program eth0 to use ip address 10.1.70.156, result 0.
                000025.675|dhcpc|3|01|Program eth0 to use router 10.1.70.253, result 0.
                000025.686|dhcpc|3|01|getLease v4: Succeeded to fork dhclient.
                000054.760|ares |*|01|Initial log entry. Current logging level 3
                000054.761|ares |4|01|invalid ip adress for DNS server
                000054.761|dns  |*|01|DNS resolver servers are '4.2.2.2' ''
                000054.761|dns  |*|01|DNS resolver search domain is ''
                000054.761|app1 |3|01|DNS resolver server is '4.2.2.2'
                000054.761|app1 |3|01|DNS resolver search domain is ''
                000054.761|app1 |5|01|Could not get an address(Boot Server) for .
                000054.769|app1 |3|01|DHCP returned result 0x87 from server 10.1.70.253.
                000054.769|app1 |3|01|   Phone IPv4 address is 10.1.70.156.
                000054.769|app1 |3|01|   Subnet mask is 255.255.255.0.
                000054.769|app1 |3|01|   Gateway address is 10.1.70.253.
                000054.769|app1 |3|01|   DNS server is 4.2.2.2
                0624133947|app1 |3|01|Time has been set from pool.ntp.org (50.7.0.147).
                0624133947|app1 |3|01|   1403617187: 2014-6-24, 13:39:47, DST off
                0624133947|cfg  |*|01|Prov|Starting to update
                0624133947|copy |3|01|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' from 'downloads.polycom.com(140.242.64.104)'
                0624133947|cfg  |3|01|New load header information:
                0624133947|cfg  |3|01|Code length:         0x0397CCF8
                0624133947|cfg  |3|01|Code Checksum:       0x3951F7D6
                0624133947|cfg  |3|01|Options:             0x00000080
                0624133947|cfg  |3|01|Recognized container image
                0624133947|cfg  |3|01|New load header information:
                0624133947|cfg  |3|01|Code length:         0x03289000
                0624133947|cfg  |3|01|Code Checksum:       0xA8AD05BE
                0624133947|cfg  |3|01|Options:             0x00000002
                0624133947|cfg  |3|01|Could not open application file for checking
                0624133947|cfg  |3|01|Application in container image 1 is different
                0624133947|cfg  |3|01|New load header information:
                0624133947|cfg  |3|01|Code length:         0x006F33A8
                0624133947|cfg  |3|01|Code Checksum:       0x395153BA
                0624133947|cfg  |3|01|Options:             0x00000010
                0624133947|cfg  |3|01|Updater is already present
                0624133947|cfg  |3|01|Updater in container image 2 is not different
                0624133947|cfg  |3|01|Using application
                0624133947|cfg  |*|01|Prov|Updating the Application
                0624133947|cfg  |3|01|Using compatible image 0
                0624134104|copy |3|01|buffered_write: transfer terminated
                0624134104|copy |3|01|Download of 'voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
                0624134105|sig  |*|01|Initial log entry. Current logging level 3
                0624134105|sig  |3|01|hwSigParseRemove: found key Sig_3.
                0624134107|cfg  |3|01|Good image signature
                0624134108|cfg  |3|01|Programming 52990544 bytes into tffs in 4K blocks
                0624134111|cfg  |3|01|Extracting application files
                0624134111|cfg  |3|01|New load header information:
                0624134111|cfg  |3|01|Code length:         0x03289000
                0624134111|cfg  |3|01|Code Checksum:       0xA8AD05BE
                0624134111|cfg  |3|01|Options:             0x00000002
                0624134216|cfg  |3|01|Finished extracting application files (OK)
                0624134224|cfg  |3|01|File system is synchronized
                0624134225|cfg  |*|01|Prov|Succeeded updating file http://downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld
                0624134225|cfg  |*|01|Prov|Image has been changed
                0624134225|copy |3|01|No default host to fetch files from
                0624134225|copy |4|01|Configuration of URL failed
                0624134225|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
                0624134225|copy |3|01|No default host to fetch files from
                0624134225|copy |4|01|Configuration of URL failed
                0624134225|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
                0624134225|cfg  |4|01|Prov|Download of master configuration file failed
                0624134225|cfg  |4|01|Prov|Trying to boot from existing configuration
                0624134225|cfg  |3|01|Prov|Provisioning succeeded
                0624134225|cfg  |*|01|Prov|Finished updating configuration
                0624134230|app1 |3|01|Application, load: Type=SIP, Version=4.1.6.5374 18-Apr-14 12:04
                0624134230|boot |*|01|Using TFFS for flash load
                0624134230|boot |*|01|Code length:         0x03289000
                0624134230|boot |*|01|Code checksum:       0xA8AD05BE
                0624134230|app1 |4|01|Loaded application sip.ld from local system successfully.
                0624134230|app1 |6|01|Uploading boot log, time is Tue Jun 24 13:42:31 2014

                0624134231|copy |3|01|No default host to fetch files from
                0624134231|copy |4|01|Configuration of URL failed
                0624134231|log  |4|01|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
                0624134231|dhcpc|3|01|relLease(0) v4: Succeeded to fork dhclient to terminate.
                0624134318|cfg  |3|01|Prov|Shutting down
                000007.295|so   |*|01|---------- Initial log entry ----------
                000007.295|so   |*|01|+++ Note that Updater log times are in GMT +++
                000007.295|boot |*|01|Initial log entry. Current logging level 3
                000007.295|copy |*|01|Initial log entry. Current logging level 3
                000007.295|utilm|*|01|Initial log entry. Current logging level 4
                000007.295|hw   |*|01|Initial log entry. Current logging level 4
                000007.295|ethf |*|01|Initial log entry. Current logging level 4
                000007.295|dns  |*|01|Initial log entry. Current logging level 3
                000007.295|curl |*|01|Initial log entry. Current logging level 3
                000007.295|sec  |*|01|Initial log entry. Current logging level 4
                000007.309|wdog |*|01|Initial log entry. Current logging level 4
                000007.309|lldp |*|01|Initial log entry. Current logging level 3
                000007.309|cdp  |*|01|Initial log entry. Current logging level 3
                000007.309|key  |*|01|Initial log entry. Current logging level 4
                000007.441|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000007.442|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000007.442|so   |3|01|Platform: Board=3111-44600-001 3 0
                000007.442|so   |3|01|Platform: MAC=0004f26c7a5a
                000007.443|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000007.444|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000007.444|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
                000007.444|so   |3|01|Application, main: P/N=3150-11069-516
                000007.444|log  |*|01|Install file upload callback for 'Updater'

                000007.445|app1 |*|01|Initial log entry. Current logging level 3
                000007.486|cfg  |*|01|Initial log entry. Current logging level 2
                000008.303|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000007.281|so   |*|01|---------- Initial log entry ----------
                000007.281|so   |*|01|+++ Note that Updater log times are in GMT +++
                000007.281|boot |*|01|Initial log entry. Current logging level 3
                000007.281|copy |*|01|Initial log entry. Current logging level 3
                000007.281|utilm|*|01|Initial log entry. Current logging level 4
                000007.281|hw   |*|01|Initial log entry. Current logging level 4
                000007.281|ethf |*|01|Initial log entry. Current logging level 4
                000007.282|dns  |*|01|Initial log entry. Current logging level 3
                000007.282|curl |*|01|Initial log entry. Current logging level 3
                000007.282|sec  |*|01|Initial log entry. Current logging level 4
                000007.295|wdog |*|01|Initial log entry. Current logging level 4
                000007.295|lldp |*|01|Initial log entry. Current logging level 3
                000007.295|cdp  |*|01|Initial log entry. Current logging level 3
                000007.295|key  |*|01|Initial log entry. Current logging level 4
                000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
                000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
                000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
                000007.424|so   |3|01|Application, main: P/N=3150-11069-516
                000007.424|log  |*|01|Install file upload callback for 'Updater'

                000007.425|app1 |*|01|Initial log entry. Current logging level 3
                000007.466|cfg  |*|01|Initial log entry. Current logging level 2
                000008.289|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000007.277|so   |*|01|---------- Initial log entry ----------
                000007.277|so   |*|01|+++ Note that Updater log times are in GMT +++
                000007.277|boot |*|01|Initial log entry. Current logging level 3
                000007.277|copy |*|01|Initial log entry. Current logging level 3
                000007.277|utilm|*|01|Initial log entry. Current logging level 4
                000007.277|hw   |*|01|Initial log entry. Current logging level 4
                000007.277|ethf |*|01|Initial log entry. Current logging level 4
                000007.278|dns  |*|01|Initial log entry. Current logging level 3
                000007.278|curl |*|01|Initial log entry. Current logging level 3
                000007.278|sec  |*|01|Initial log entry. Current logging level 4
                000007.291|wdog |*|01|Initial log entry. Current logging level 4
                000007.291|lldp |*|01|Initial log entry. Current logging level 3
                000007.291|cdp  |*|01|Initial log entry. Current logging level 3
                000007.291|key  |*|01|Initial log entry. Current logging level 4
                000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
                000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
                000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
                000007.424|so   |3|01|Application, main: P/N=3150-11069-516
                000007.424|log  |*|01|Install file upload callback for 'Updater'

                000007.425|app1 |*|01|Initial log entry. Current logging level 3
                000007.466|cfg  |*|01|Initial log entry. Current logging level 2
                000008.285|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
                000007.276|so   |*|01|---------- Initial log entry ----------
                000007.276|so   |*|01|+++ Note that Updater log times are in GMT +++
                000007.276|boot |*|01|Initial log entry. Current logging level 3
                000007.277|copy |*|01|Initial log entry. Current logging level 3
                000007.277|utilm|*|01|Initial log entry. Current logging level 4
                000007.277|hw   |*|01|Initial log entry. Current logging level 4
                000007.277|ethf |*|01|Initial log entry. Current logging level 4
                000007.277|dns  |*|01|Initial log entry. Current logging level 3
                000007.277|curl |*|01|Initial log entry. Current logging level 3
                000007.277|sec  |*|01|Initial log entry. Current logging level 4
                000007.290|wdog |*|01|Initial log entry. Current logging level 4
                000007.290|lldp |*|01|Initial log entry. Current logging level 3
                000007.290|cdp  |*|01|Initial log entry. Current logging level 3
                000007.290|key  |*|01|Initial log entry. Current logging level 4
                000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
                000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
                000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
                000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
                000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
                000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
                000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
                000007.424|so   |3|01|Application, main: P/N=3150-11069-516
                000007.424|log  |*|01|Install file upload callback for 'Updater'

                000007.425|app1 |*|01|Initial log entry. Current logging level 3
                000007.466|cfg  |*|01|Initial log entry. Current logging level 2
                000008.290|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.

                  • Re: Remote Set Directory
                    markfreeman Employee

                    I need to see the debug ip ftp-server output on the 7100 after the reboot.

                     

                    If you see no FTP traffic, then you will need to default the phone to cause it to download the files.

                     

                     

                    -Mark

                      • Re: Remote Set Directory
                        frank6160 New Member

                        Thanks for your answers Mark. There were a couple of things we manually set in phone to get it to work. ext number and username and password I think. I'm going to get the customer to send one of thier people and help me default the set. I see nothing when it reboots other than set unregistered and set registered.

                          • Re: Remote Set Directory
                            markfreeman Employee

                            Ok, let me know what happens after you default the unit. Just go through the menus and write down all the manual settings you have before you default it.

                             

                            -Mark

                            • Re: Remote Set Directory
                              jwable Frequent Visitor

                              frank6160,

                              The log you posted states (No default host to fetch files from) it looks like to me when it was manually configured the server address was either not set or there is a firewall issue at one end or the other blocking the connection.  Since you have the SIP Server IP and username and password programed that is enough for it to talk but does not download any additional configuration files.  My guess is unless you have the proper DHCP options setup on the remote end when you default the phone you will end up with a default phone.  So either configure the DHCP pool on the remote side or add the settings manually to the phone.

                               

                              John Wable

                              1 of 1 people found this helpful