1 Reply Latest reply on Oct 9, 2014 11:50 AM by matt

    The External Caller ID Number not working

    jimw New Member

      Have a client that is wanting to have specific phones to display there personally assigned DID numbers on outbound callers, I found the article related to setting up External Caller ID within the individual user setup options, but it is still not working for these users.

      Is there a debug command that I could user to determine what is being sent out at the time of the outbound call?  I am assuming that if everything is setup correctly and it is still not working, then I have an issue with the CLEC controlling / stripping what I am trying to send out.

        • Re: The External Caller ID Number not working
          Employee

          jimw,

           

          The Outbound Caller ID priority in AOS Voice products document is the best summary of this information.  As you eluded to the service provider can still override the outbound caller ID.  The best way to confirm what is being sent from the NetVanta 7100 over the PRI is to capture the output from a debug isdn l2-formatted during an outbound call and look at the Ph # field of the CALLING PARTY # Information Element in the SETUP message that is sent.  Here is an example:

           

          11:13:18.505 ISDN.L2_FMT PRI  1  ==============================================

          11:13:18.505 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:37  Nr:49  P:0

          11:13:18.505 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:1682

          11:13:18.505 ISDN.L2_FMT PRI  1        M - 05 SETUP

          11:13:18.505 ISDN.L2_FMT PRI  1        IE - 04 BEARER CAPABILITY  Len=3

          11:13:18.505 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

          11:13:18.505 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

          11:13:18.505 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

          11:13:18.505 ISDN.L2_FMT PRI  1        IE - 18 CHANNEL ID          Len=3

          11:13:18.505 ISDN.L2_FMT PRI  1              A1 Primary Rate

          11:13:18.505 ISDN.L2_FMT PRI  1                Intfc ID:IMPLICIT

          11:13:18.506 ISDN.L2_FMT PRI  1                Pref/Excl:PREFERRED

          11:13:18.506 ISDN.L2_FMT PRI  1                D-Chan Indicated:NO

          11:13:18.506 ISDN.L2_FMT PRI  1                Chan. Sel:FOLLOWS

          11:13:18.506 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

          11:13:18.506 ISDN.L2_FMT PRI  1              8d Channel:13

          11:13:18.506 ISDN.L2_FMT PRI  1        IE - 6C CALLING PARTY #    Len=9

          11:13:18.506 ISDN.L2_FMT PRI  1              41 Numb. Type:SUBSCRIBER

          11:13:18.506 ISDN.L2_FMT PRI  1                Numb. Plan:E.164

          11:13:18.506 ISDN.L2_FMT PRI  1              80 Presentation:ALLOWED

          11:13:18.506 ISDN.L2_FMT PRI  1                Ph.# 2565551000

          11:13:18.506 ISDN.L2_FMT PRI  1        IE - 70 CALLED PARTY #      Len=12

          11:13:18.506 ISDN.L2_FMT PRI  1              A1 Numb. Type:NATIONAL

          11:13:18.507 ISDN.L2_FMT PRI  1                Numb. Plan:E.164

          11:13:18.507 ISDN.L2_FMT PRI  1                Ph.# 18005552222

          11:13:18.507 ISDN.L2_FMT PRI  1  ==============================================

           

          Thanks,
          Matt