1 Reply Latest reply on Oct 7, 2014 9:24 AM by geo

    Possible Forward Disconnect Battery Problem

    stchris New Member

      We have a Nortel PBX connected to an Adtran 916.   We are experiencing intermittent call drops of incoming calls.    Callers report that they call our main number, the call is answered in 2 rings (as programmed), there is a couple seconds of silence and then they here a dial tone.    This can be replicated when calling from an inside line to our main number.      What should happen after 2 rings is that the caller hears our auto attendant. 

       

      When viewing the call monitor in the GUI, I can see the calls coming in and terminating.   During one call "no battery" showed next to both lines under status.

       

      Any suggestions on cause or troubleshooting? 

        • Re: Possible Forward Disconnect Battery Problem
          geo Employee

          Hello Tom,

           

          Thanks for posting to our forum.  Is the connection from the ADTRAN to the CPE analog FXS or PRI?  You can run a debug to determine where the call is failing but you will have to do it from the CLI.  The trick is to be able to catch the call, as intermittent problems are difficult to pin down.  If you can log into the ADTRAN, run these commands:

           

          debug sip stack message

          debug voice verbose

          debug isdn l2-for

          debug int fxs

           

          These debugs would catch the SIP call leg, the internal call routing in the ADTRAN, and the TDM side of the call.  If you are able to catch a call, we can help you look through the debug.  If you need to run a persistent debug, this may help - Enabling Persistent Debug Logging

           

          Regards,

          Geoff