6 Replies Latest reply on May 26, 2016 11:02 AM by bpb

    Call log statistics

    bpb New Member

      I'm looking for some type of program, script, etc. that can generate simple reports on the call logs on my UC Server at C:\Program Files (x86)\ADTRAN\NetVanta UC Server\SIPPBX\ipdr\*.xml

      They're .xml files and are therefore importable into various programs.  It must be these log files specifically, as the call log options in the GUI aren't complete and don't show for ring groups, etc.

      What I'm wondering is whether anyone has a simple way to compile these logs and answer simple management questions like "How many calls does the office get in a day?" or "How many times did [receptionist] answer the phone this week?" and so forth.

      I'm sure this has to have been done before, so I'm asking before I pull something together and reinvent the wheel.

      I also don't see the need to go with a big budget software package to do this, since the data is there and the information I need is not at all detailed; just general call volumes (not to be confused with VoIP call quality - not the subject of this question).

        • Re: Call log statistics
          bpb New Member

          Well...ok, how about a big budget software package then?  Has anyone used anything to get basic management type statistics from AdTran gear; specifically UC Server ECS?  The UC Client software doesn't keep up with calls to ring groups, for example, so I'd need to know about those calls as well.

          Anybody?

          • Re: Call log statistics
            bpb New Member

            For example, the Syslog files of the  Netvanta 7100 just so happened to contain all of the call data I needed; they had the incoming number, time, called number, all neatly on one syslog line.  With the addition of the UC Server, the Netvanta 7100 logs just show calls going to the UC Server's IP and that's the last the Netvanta 7100 knows of them, as far as the syslog messages go.

            So syslog messages were a quick and effective method for basic call statistics.  Since that isn't an option, is there any other way?

            • Re: Call log statistics
              dodgeram New Member

              I would like to know how to get better call logging as well. Per day stats would be good and to go above the 100 limit on vvx phones would be sweet for a real busy day. We have cold calling sales reps and a manager who would like to see this information. Trying to make it as easy as possible on him.

                • Re: Call log statistics
                  bpb New Member

                  Sadly we never got anything going satisfactorily.  RSI, Inc. tried to set up ShadowCMS call software to log our cradle to grave calls.  But, the way the UC Server logs call segments (every answer, transfer, pick up, voice mail, etc. is a unique call segment not directly connected to any other segment) it's seemingly impossible.

                  Since phone banks aren't (thankfully) the core of our business, we're able to get by with what I can piece together from syslog files from individual phones and any info I can get from the otherwise excellent logging of the Netvanta 7100.  (Back when we only had the Netvanta 7100 handling our VoIP, its syslog files would tell me everything I needed to know about call flow/volume.  It was beautiful.)

                  Anyway, here's hoping you have better luck than I.

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                    • Re: Call log statistics
                      dodgeram New Member

                      Thanks bpb for the reply! We do not use a 7100 today but I will look at the syslog option.

                        • Re: Call log statistics
                          bpb New Member

                          When we only had the Netvanta 7100 it managed all phases of what we humans call a phone call.  I set up its syslog files to feed to LogAnalyzer and it was a beautiful thing.  UC Server ECS just doesn't log like humans think (or anyone, for that matter).  Plus, running Windows, I didn't bother too much with automating collection of those log files.

                          Our situation was only about personnel workload, in terms of evening out phone calls fielded.  So, I don't know if what log files there are with the UC Server will be sufficient for you.

                          This isn't to say I'm not still looking for a solution.  It's just taken a far backseat to other more pressing issues.  If you come up with anything that can reliably pair all the steps in a call - hitting the main automated menu, hand off to an operator, transfer to another user, conversation, disconnect; I'd be interested in hearing about it!