Thank you for asking this question in the support community. Unfortunately, it is difficult to determine what happened based on the information you provided. I recommend opening a ticket with ADTRAN Technical Support. They can direct you where to go to determine the failure analysis.
- Open a webticket by clicking on this link: https://www.adtran.com/openacase
- Open a ticket by emailing firstname.lastname@example.org
- Open a ticket by phone by calling 1-888-423-8726
I did put in a support ticket and they have replaced it. I was wondering if anyone else has run into this problem before. I just wanted to makes sure it was a hardware issue.
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Not sure if it is related, but i recently put a 1534 2.1 into production. On first boot, the unit failed. After watching the boot up on the console port, i saw that it was stuck in bootstrap due to a bad copy of the primary firmware. I set it to boot on the other copy that was already on flash, and the unit booted fine. This is the first time i have ever seen an issue like this, but was simple to resolve. I removed the corrupt image and upgraded anyways.
This is similar, but the issue did not occur on first boot. It actually occurred after i had set everything up. I even rebooted a few times while it was in my office before i sent on-site. Although, I am pretty sure i upgraded the firmware.