6 Replies Latest reply on Nov 18, 2014 12:26 PM by patrick

    TR1034 Brooktrout Issues

    orkinman New Member

      We have had an Adtran Atlas 550 setup with a PRI expansion card for about 8 years.  We changed out PRI from Verizon to Windstream and had some fax quality issues.

       

      I started to tweak the settings when the TR1034 and the Adtran basically stopped communicating.  The TR1034 says no dial tone when it tries to make a call out.

       

      i have inserted a picture of the port settings...can anyone help with this issue?

       

      Thanks.Adtran Line 2 Config.JPG

        • Re: TR1034 Brooktrout Issues
          patrick Employee

          The DIAL PLAN configuration looks good for an E&M Wink T1.

          Since this is to a Brooktrout, you need to make sure the "LB Accept" for the ATLAS T1/PRI module is set to "Ignore". Also make sure there are not tests active on the port by going to TEST under the MENU. This is found under MODULES, under the MENU for the T1/PRI module, in CONFIGURATION.

          You can also look at the DS0 STATUS for the port connecting to the Brooktrout, and if you understand the Signaling Bits, you can look at the "Sig Status" to verify what is being transmitted and received by the T1 port.

          The DS0 STATUS should show an "O" when the Brooktrout goes offhook.

           

          Hope this helps,

          Patrick

            • Re: TR1034 Brooktrout Issues
              orkinman New Member

              Patrick,

               

              Thanks for replying so quickly!  I did have the LB Accept on, so I changed that to ignore.

               

              I do understand how to view the status.  The 4 lines we have routed to the Brooktrout show as online (no O).  When i call in I see the R, and don't hear ringing on my cell phone.  the R then goes away and I hear ringing and then the verizon number error message.

               

              Everything seems to be setup correctly, but yet it won't work.   Could the cord between the adtran and fax board be bad?  Pulling strings now to figure out why this is not working.

              Could the provider be sending to many digits for the routing?  We are using 4, but maybe they are sending 7.  We asked for 4 though.  The Adtran does seem to route it to the proper port, as the R is on port 2 where it should be.

               

              Thanks again.

               

              Scott