1 Reply Latest reply on Nov 25, 2014 7:35 AM by james_ucs

    Is there a way to duplicate Auto Attendant alternate greeting functionality?

    mctek New Member

      With our old phone system, we had an Auto Attendant alternate greeting function, where we could remotely record a message which would play in front of the AA main greeting. This was useful for snow days, business closings or other messages.

       

      I don't see any similar functionality available and am thinking I may have to use a separate AA which can be activated by switching to a Custom System Mode.

       

      Has anyone see or duplicated this functionality?

        • Re: Is there a way to duplicate Auto Attendant alternate greeting functionality?
          james_ucs Employee

          mctek wrote:

           

          With our old phone system, we had an Auto Attendant alternate greeting function, where we could remotely record a message which would play in front of the AA main greeting. This was useful for snow days, business closings or other messages.

           

          I don't see any similar functionality available and am thinking I may have to use a separate AA which can be activated by switching to a Custom System Mode.

           

          Has anyone see or duplicated this functionality?

          Using a digit option to move the system to another system mode is the best option. If you have remote admin access allowed, you could log into the system and record a new greeting, but the easiest method would be to have another auto attendant ready to go.