1 Reply Latest reply on Nov 29, 2014 4:52 AM by greatnet

    7100 SIP call placed no voice

    greatnet New Member

      We have a SIP trunk and can place calls out and receive calls.

       

      Using Debug for outbound call get the following messages.  Sometimes the voice works and other times it does not.  This is from outbound call with SIP trunk to did.voip.les.net

       

      11:26:27.415 TA.T02 02 TAConnectWaitIn      ClearCall event accepted

      11:26:27.415 TA.T02 02 TAConnectWaitIn      Redelivering a call

      11:26:27.416 TA.T02 02 TAConnectWaitIn      sent: call to SB

      11:26:27.416 TA.T02 02 State change      >> TAConnectWaitIn->TAInboundCall (TAS_Alerting)

      11:26:27.420 TA.T02 02 TAInboundCall        CallResp event accepted

      11:26:27.420 TA.T02 02 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Alerting)

      11:26:27.421 TA.T02 02 TAConnectWaitIn      ClearCall event accepted

      11:26:27.421 TA.T02 02 TAConnectWaitIn      Processing a forward from call coverage

      11:26:27.421 TA.T02 02 TAConnectWaitIn      sent: call to SB

      11:26:27.422 TA.T02 02 State change      >> TAConnectWaitIn->TAInboundCall (TAS_Alerting)

      11:26:27.426 TA.T02 02 TAInboundCall        CallResp event accepted

      11:26:27.426 TA.T02 02 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Alerting)

      11:26:27.430 TA.T02 02 TAConnectWaitIn      connect event accepted

      11:26:27.431 TA.T02 02 State change      >> TAConnectWaitIn->TAConnectPending (TAS_Connected)

      11:26:27.731 TA.T02 02 TAConnectPending     rcvd: connect from TM

      11:26:27.731 TA.T02 02 State change      >> TAConnectPending->TAConnected (TAS_Connected)

      11:26:27.734 TA.T02 02 TAConnected          reInvite event accepted

      11:26:27.734 TA.T02 02 State change      >> TAConnected->TAReInvited (TAS_ReInvited)

      11:26:27.734 TA.T02 02 TAReInvited          rcvd: reInviteResponse from TM

      11:26:27.735 TA.T02 02 TAReInvited          rcvd: reConnect from TM

      11:26:27.741 TA.T02 02 TAReInvited          reconnectResponse event accepted

      11:26:27.741 TA.T02 02 State change      >> TAReInvited->TAConnected (TAS_Connected)

      11:26:27.741 TA.T02 02 TAConnected          rcvd: finalizeConnect from TM

      11:26:27.742 TA.T02 02 TAConnected          forwarding finalizeConnect from TM

      11:26:27.742 TA.T02 02 TAConnected          sent finalizeConnect to SB

      11:26:27.817 TA.T01 46 State change      >> TAIdle->TAOutGoing (TAS_Delivering)

      11:26:29.259 TA.T01 46 TAOutGoing           rcvd: alert from TM

      11:26:29.259 TA.T01 46 TAOutGoing           rcvd: preConnect from TM

      11:26:29.266 TA.T01 ERROR! preConnectResponse ignored

      11:26:43.800 TA.T02 02 TAConnected          rcvd: clear from TM

      11:26:43.800 TA.T02 02 State change      >> TAConnected->TATrunkClearing (TAS_Clearing)

      11:26:43.805 TA.T02 02 TATrunkClearing      clearResponse event accepted

      11:26:43.805 TA.T02 02 State change      >> TATrunkClearing->TAClearingComplete (TAS_Clearing)

      11:26:44.400 TA.T02 02 TAClearingComplete   rcvd: appearance off from TM

      11:26:44.400 TA.T02 02 TAClearingComplete   Clear Local Variables

      11:26:44.401 TA.T02 02 State change      >> TAClearingComplete->TAIdle (TAS_Idle)

      11:26:45.399 TA.T01 46 TAOutGoing           rcvd: connect from TM

      11:26:45.400 TA.T01 46 State change      >> TAOutGoing->TAConnectWaitOut (TAS_Delivering)

      11:26:45.664 TA.T01 46 TAConnectWaitOut     connectResponse event accepted

      11:26:45.664 TA.T01 46 State change      >> TAConnectWaitOut->TAConnected (TAS_Connected)

      11:26:45.665 TA.T01 46 TAConnected          rcvd: finalizeConnect from TM

      11:26:45.666 TA.T01 46 TAConnected          forwarding finalizeConnect from TM

      11:26:45.666 TA.T01 46 TAConnected          sent finalizeConnect to SB

      11:27:02.590 TA.T01 46 TAConnected          ClearCall event accepted

      11:27:02.591 TA.T01 46 State change      >> TAConnected->TAClearingComplete (TAS_Clearing)

      11:27:02.609 TA.T01 46 TAClearingComplete   rcvd: appearance off from TM

      11:27:02.609 TA.T01 46 TAClearingComplete   Clear Local Variables

      11:27:02.610 TA.T01 46 State change      >> TAClearingComplete->TAIdle (TAS_Idle)

       

      When it does not work we get the dial tone but then cannot hear the ringing from the phone.  We can see the connection to the other person but pass no voice.

       

      This is the message from an inbound call.  Same thing happens sometime the voice works and other times it does not.

       

      11:31:01.632 TA.T01 01 TAIdle               rcvd: inboundCall from TM

      11:31:01.632 TA.T01 01 State change      >> TAIdle->TAInboundCall (TAS_Calling)

      11:31:01.632 TA.T01 01 Success - DID resolved 7038790503 to 8006

      11:31:01.633 TA.T01 01 TAIdle               sent: call to SB

      11:31:01.635 TA.T01 01 TAInboundCall        CallResp event accepted

      11:31:01.635 TA.T01 01 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Calling)

      11:31:01.637 TA.T01 01 TAConnectWaitIn      deliverResponse event accepted

      11:31:01.637 TA.T01 01 TAConnectWaitIn      ERROR! deliverResponse ignored

      11:31:01.915 TA.T01 01 TAConnectWaitIn      alert event accepted

      11:31:08.826 TA.T01 01 TAConnectWaitIn      connect event accepted

      11:31:08.826 TA.T01 01 State change      >> TAConnectWaitIn->TAConnectPending (TAS_Connected)

      11:31:08.841 TA.T01 01 TAConnectPending     rcvd: connect from TM

      11:31:08.841 TA.T01 01 State change      >> TAConnectPending->TAConnected (TAS_Connected)

      11:31:21.906 TA.T01 01 TAConnected          ClearCall event accepted

      11:31:21.906 TA.T01 01 State change      >> TAConnected->TAClearingComplete (TAS_Clearing)

      11:31:22.045 TA.T01 01 TAClearingComplete   rcvd: appearance off from TM

      11:31:22.045 TA.T01 01 TAClearingComplete   Clear Local Variables

      11:31:22.046 TA.T01 01 State change      >> TAClearingComplete->TAIdle (TAS_Idle)

       

      We are using IP706 and IP712 phones.

        • Re: 7100 SIP call placed no voice
          greatnet New Member

          Still looking for any help on this.  We have tried many configurations and have this problem at all 4 sites.  We are not sure why when the TAConnectWaitIn gives a deliverResponse event accepted then the next line give us an ERROR! deliverResponse ignored for all inbound calls.

           

          This is a example of Debug voice trunka

           

          First an inbound call that cycles through two ring groups.  The an out bound call to the same number.  Not pass voice but the call is made and answered.

           

          OC Remax#

          07:50:36.595 TA.T03 01 TAIdle               rcvd: inboundCall from TM

          07:50:36.595 TA.T03 01 State change      >> TAIdle->TAInboundCall (TAS_Calling)

          07:50:36.596 TA.T03 01 Success - DID resolved 7034838511 to 8008

          07:50:36.596 TA.T03 01 TAIdle               sent: call to SB

          07:50:36.599 TA.T03 01 TAInboundCall        CallResp event accepted

          07:50:36.599 TA.T03 01 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Calling)

          07:50:36.601 TA.T03 01 TAConnectWaitIn      deliverResponse event accepted

          07:50:36.601 TA.T03 01 TAConnectWaitIn      ERROR! deliverResponse ignored

          07:50:36.919 TA.T03 01 TAConnectWaitIn      alert event accepted

          07:51:00.656 TA.T03 01 TAConnectWaitIn      ClearCall event accepted

          07:51:00.656 TA.T03 01 TAConnectWaitIn      Processing a forward from call coverage

          07:51:00.656 TA.T03 01 TAConnectWaitIn      sent: call to SB

          07:51:00.657 TA.T03 01 State change      >> TAConnectWaitIn->TAInboundCall (TAS_Alerting)

          07:51:00.661 TA.T03 01 TAInboundCall        CallResp event accepted

          07:51:00.661 TA.T03 01 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Alerting)

          07:51:00.663 TA.T03 01 TAConnectWaitIn      deliverResponse event accepted

          07:51:00.663 TA.T03 01 TAConnectWaitIn      ERROR! deliverResponse ignored

          07:51:00.959 TA.T03 01 TAConnectWaitIn      alert event accepted

          07:51:20.332 TA.T03 01 TAConnectWaitIn      connect event accepted

          07:51:20.332 TA.T03 01 State change      >> TAConnectWaitIn->TAConnectPending (TAS_Connected)

          07:51:20.367 TA.T03 01 TAConnectPending     rcvd: connect from TM

          07:51:20.367 TA.T03 01 State change      >> TAConnectPending->TAConnected (TAS_Connected)

          07:51:20.369 TA.T03 01 TAConnected          reInvite event accepted

          07:51:20.369 TA.T03 01 State change      >> TAConnected->TAReInvited (TAS_ReInvited)

          07:51:20.398 TA.T03 01 TAReInvited          rcvd: reInviteResponse from TM

          07:51:20.398 TA.T03 01 TAReInvited          rcvd: reConnect from TM

          07:51:20.566 TA.T03 01 TAReInvited          reconnectResponse event accepted

          07:51:20.566 TA.T03 01 State change      >> TAReInvited->TAConnected (TAS_Connected)

          07:51:20.578 TA.T03 01 TAConnected          rcvd: finalizeConnect from TM

          07:51:20.578 TA.T03 01 TAConnected          forwarding finalizeConnect from TM

          07:51:20.578 TA.T03 01 TAConnected          sent finalizeConnect to SB

          07:51:42.799 TA.T03 01 TAConnected          rcvd: clear from TM

          07:51:42.799 TA.T03 01 State change      >> TAConnected->TATrunkClearing (TAS_Clearing)

          07:51:42.800 TA.T03 01 TATrunkClearing      rcvd: appearance off from TM

          07:51:42.800 TA.T03 01 State change      >> TATrunkClearing->TAClearingComplete (TAS_Clearing)

          07:51:42.800 TA.T03 01 TATrunkClearing      Processing an appearance OFF

          07:51:42.806 TA.T03 01 TAClearingComplete   clearResponse event accepted

          07:51:42.807 TA.T03 01 TAClearingComplete   Clear Local Variables

          07:51:42.807 TA.T03 01 State change      >> TAClearingComplete->TAIdle (TAS_Idle)

          OC Remax#

          OC Remax#

          OC Remax#

          07:51:54.304 TA.T03 39 State change      >> TAIdle->TAOutGoing (TAS_Delivering)

          07:51:54.305 TA.T03 39 DNIS Substitution: dialed number 7037721547 -> 17037721547

          07:51:54.305 TA.T03 39 ANI Substitution: calling number 604 -> 7038790505

          07:51:54.306 TA.T03 39 ANI Substitution: calling number 604 -> calling name "Remax"

          07:51:56.045 TA.T03 39 TAOutGoing           rcvd: preConnect from TM

          07:51:56.055 TA.T03 ERROR! preConnectResponse ignored

          07:52:13.189 TA.T03 39 TAOutGoing           rcvd: connect from TM

          07:52:13.189 TA.T03 39 State change      >> TAOutGoing->TAConnectWaitOut (TAS_Delivering)

          07:52:13.378 TA.T03 39 TAConnectWaitOut     connectResponse event accepted

          07:52:13.379 TA.T03 39 State change      >> TAConnectWaitOut->TAConnected (TAS_Connected)

          07:52:13.383 TA.T03 39 TAConnected          rcvd: finalizeConnect from TM

          07:52:13.383 TA.T03 39 TAConnected          forwarding finalizeConnect from TM

          07:52:13.383 TA.T03 39 TAConnected          sent finalizeConnect to SB

          07:52:19.601 TA.T03 39 TAConnected          rcvd: clear from TM

          07:52:19.601 TA.T03 39 State change      >> TAConnected->TATrunkClearing (TAS_Clearing)

          07:52:19.601 TA.T03 39 TATrunkClearing      rcvd: appearance off from TM

          07:52:19.601 TA.T03 39 State change      >> TATrunkClearing->TAClearingComplete (TAS_Clearing)

          07:52:19.602 TA.T03 39 TATrunkClearing      Processing an appearance OFF

          07:52:19.607 TA.T03 39 TAClearingComplete   clearResponse event accepted

          07:52:19.608 TA.T03 39 TAClearingComplete   Clear Local Variables

          07:52:19.608 TA.T03 39 State change      >> TAClearingComplete->TAIdle (TAS_Idle)