Thank you for asking this question in the support community.
Unfortunately, this is not typical behavior, and this would best be troubleshot with Technical Support. I suggest you open a new ticket, and then you can come back to this post and indicate what the problem was to assist other community members, if they have a similar scenario.
- Open a webticket by clicking on this link: https://www.adtran.com/openacase
- Open a ticket by emailing firstname.lastname@example.org
- Open a ticket by phone by calling 1-888-423-8726