3 Replies Latest reply on May 11, 2015 9:34 AM by jay

    Default Call Handling

    legendsfurniture New Member

      How do I configure the 7100 to have the Operator pickup all calls first, before going to an auto attendant after say 4 rings?

        • Re: Default Call Handling
          markfreeman Employee

          Depends on what your PSTN connection is. What is your PSTN connection? Analog/PRI/SIP?

           

          -Mark

            • Re: Default Call Handling
              legendsfurniture New Member

               

              I don't know what PSTN connection is.  Is that the type of service coming into the 7100, i.e. T1.  If so it is a bonded pair of T1 lines, which I think is PRI?

               

              I think another person here has solved the problem by overriding the system mode.  With the override in place all calls go to the Operator group first, then to the auto attendant.  Removing the override allows the System Modes schedule to take control of the system mode.

               

            • Re: Default Call Handling
              jay Employee

              I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you have any additional information on this that others may benefit from, please come back to this post to provide an update. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,


              Jay