2 Replies Latest reply on Apr 29, 2015 6:41 AM by charles

    Troubleshooting Caller ID on Adtran 7100

    touristsis Visitor

      Hi,  We have an Adtran 7100.  I'm trying to figure out why the customer is not getting caller names on their caller id.

      I ran debug isdn L2-formatted command and here is the output.

      I can see that Telco is sending name and number, but customer still cannot see the names.  Can someone help me out?

       

       

      14:16:11.736 ISDN.L2_FMT PRI  1  ==============================================

      14:16:11.736 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:70  Nr:4   P                                                                                                                                                            

      14:16:11.736 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:0242

      14:16:11.736 ISDN.L2_FMT PRI  1        M - 05 SETUP

      14:16:11.736 ISDN.L2_FMT PRI  1         IE - 04 BEARER CAPABILITY   Len=3

      14:16:11.737 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

      14:16:11.737 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

      14:16:11.737 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

      14:16:11.737 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

      14:16:11.737 ISDN.L2_FMT PRI  1              A9 Primary Rate

      14:16:11.737 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

      14:16:11.737 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

      14:16:11.737 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

      14:16:11.737 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

      14:16:11.737 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

      14:16:11.737 ISDN.L2_FMT PRI  1              81 Channel:1

      14:16:11.737 ISDN.L2_FMT PRI  1         IE - 28 DISPLAY             Len=15

      14:16:11.737 ISDN.L2_FMT PRI  1                 TEST CALLER

      14:16:11.738 ISDN.L2_FMT PRI  1         IE - 6C CALLING PARTY #     Len=12

      14:16:11.738 ISDN.L2_FMT PRI  1              21 Numb. Type:NATIONAL

      14:16:11.738 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

      14:16:11.738 ISDN.L2_FMT PRI  1              81 Presentation:ALLOWED

      14:16:11.738 ISDN.L2_FMT PRI  1                 Ph.# 5127XXXXXXX

      14:16:11.738 ISDN.L2_FMT PRI  1         IE - 70 CALLED PARTY #      Len=11

      14:16:11.738 ISDN.L2_FMT PRI  1              A1 Numb. Type:NATIONAL

      14:16:11.738 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

      14:16:11.738 ISDN.L2_FMT PRI  1                 Ph.# 7777777777

      14:16:11.743 ISDN.L2_FMT PRI  1  ==============================================

      14:16:11.743 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:4   Nr:71  P                                                                                                                                                            

      14:16:11.743 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:8242

      14:16:11.743 ISDN.L2_FMT PRI  1        M - 02 CALL_PROC

      14:16:11.743 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

      14:16:11.744 ISDN.L2_FMT PRI  1              A9 Primary Rate

      14:16:11.744 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

      14:16:11.744 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

      14:16:11.744 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

      14:16:11.744 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

      14:16:11.744 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

      14:16:11.744 ISDN.L2_FMT PRI  1              81 Channel:1

      14:16:12.183 ISDN.L2_FMT PRI  1  ==============================================

      14:16:12.183 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:5   Nr:71  P                                                                                                                                                            

      14:16:12.183 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:8242

      14:16:12.183 ISDN.L2_FMT PRI  1        M - 01 ALERTING

      14:16:12.183 ISDN.L2_FMT PRI  1         IE - 1E PROGRESS INDICATOR  Len=2

      14:16:12.183 ISDN.L2_FMT PRI  1              80 Location:U

      14:16:12.183 ISDN.L2_FMT PRI  1              88 Description:INBAND AUDIO AVAIL

       

      Here is my show run int pri command, I've already type the command isdn name-delivery setup

       

      interface pri 1

        description pri 1

        isdn name-delivery setup

        calling-party number XXXXXXXXXX

        connect t1 2/1 tdm-group 1

        role user

        no shutdown

        • Re: Troubleshooting Caller ID on Adtran 7100
          touristsis Visitor

          Hi,  Does anyone have any ideas that can help?

          • Re: Troubleshooting Caller ID on Adtran 7100
            charles Employee

            Khang

             

            The PRI interface is set for a switch type of NI-2 but NI-2 does not support a Display IE for caller-id name.

             

            14:16:11.737 ISDN.L2_FMT PRI  1        IE - 28 DISPLAY            Len=15

            14:16:11.737 ISDN.L2_FMT PRI  1                TEST CALLER

             

            You can either change the switch type to DMS-100 or have the service provider change to a Facility IE.  To change the switch type, open the NV7100 web interface and navigate to the System-->Physical Interfaces GUI page.  Click on the PRI logical interface, under Switch Type select DMS-100 and click Apply.  This change will cause the PRI interface to bounce so you may need to wait for a maintenance window to prevent any service disruption.