3 Replies Latest reply on Jun 16, 2015 12:13 PM by jay

    Can't Transfer on IP 712

    tce New Member

      I have an IP 712 phone connected to a Mitel 5000 system.  I have it basically working but I can't get transfers to work.  Do I need to have more than one prime line to allow for a transfer?  If so, do I need to essentially register two SIP stations to one phone to get two intercom buttons?  When I transfer I simply press the Transfer button (I don't get dialtone) and enter the destination extension and hangup.  The call remains on the prime line.

        • Re: Can't Transfer on IP 712
          jay Employee

          Luke, the IP7XX phones require a line key to be available for every active call, so in a transfer operation, you must have at least 2 keys for that line on the phone. Below is an example of the portion of a working configuration showing the button setup:


          # This is the line definition.  Reg.x.TEXT where x is the line number that will

          # be used to reference this line to a line button

          Reg.0.AuthUserId   9603

          Reg.0.AuthPassword 1234

          Reg.0.Did          9603

          Reg.0.DisplayName  John Doe

          Reg.0.Enable True

          Reg.0.Multiple True

          Reg.0.Realm GP

          Reg.0.VoiceMail *869603


          # Buttons are numbered from 1 to 4.  Button.n.Label defines the text

          # that will be displayed on the LCD next to each button.

          Button.1.Label 9603

          Button.1.Type line

          Button.1.Line 0


          Button.2.Label 9603

          Button.2.Type line

          Button.2.Line 0

            • Re: Can't Transfer on IP 712
              tce New Member

              Thanks for the info Jay.  I managed to get this working a while ago by doing just what you said here.  I will still copy down these notes and save them for future use.

                • Re: Can't Transfer on IP 712
                  jay Employee


                  I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post to unmark it and select another in its place with the applicable buttons.  If you have any additional information on this that others may benefit from, please come back to this post to provide an update.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.