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oiloputaife
New Contributor II

Netvanta 7100 with BCS hangs up when trying to send a fax.

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I have just set up the Netvanta 7100 with BCS.  When I try to send a fax from an application using the "ADTRAN NetVanta UC Fax" from the print menu, the system will ring the fax number from the 8500 extension and when the called number picks up, the system immediately hangs up even though the fax tone is being sent by the called number. I'm a novice at this and need configuration help to resolve this issue.

Obi

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oiloputaife
New Contributor II

Re: Netvanta 7100 with BCS hangs up when trying to send a fax.

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Problem solved.  I did not set the "t38 cng-relay-selective" and the "voice fax-tone t38 t30-cng" using the CLI.

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oiloputaife
New Contributor II

Re: Netvanta 7100 with BCS hangs up when trying to send a fax.

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Problem solved.  I did not set the "t38 cng-relay-selective" and the "voice fax-tone t38 t30-cng" using the CLI.

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Anonymous
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Re: Netvanta 7100 with BCS hangs up when trying to send a fax.

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I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post to unmark it and select another in its place with the applicable buttons.  If you have any additional information on this that others may benefit from, please come back to this post to provide an update.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Jay