2 Replies Latest reply on Jun 30, 2015 8:22 AM by r1ryda14

    The user interface is not coming up, I have the username and password.

    r1ryda14 New Member

      I have an MX2800 that is no longer giving me access to the unit.

      The user interface is not coming up, I have the username and password.

      But there is no screen promt. What is my next step or steps? Is there a way for me to get past this?

        • Re: The user interface is not coming up, I have the username and password.
          tee1up Employee

          Make sure you are using the correct RJ/DB9 adapter to access the MX2800.  If you are using a Cisco RJ/DB9 adapter it uses different pinout from the MX2800. The pinouts for the MX2800 RJ/DB9 adapter are below. If the adapter is correct and you have a redundant system try switching to the standby controller card and see if it allows access.

           

          RJ Pin #       DB9

          1                    5     _GND

          2                    7     _RTS

          3                    3     _TD

          4                    6     _DSR

          5                    2     _RD

          6                    8     _CTS

          7                    4     _DTR

          8                    1     _DCD

          -                     9  Not used