1 Reply Latest reply on Jul 14, 2015 4:44 PM by cj!

    E-mail Alert Notifications

    outpostnaturalfoods New Member

      I need to setup E-mail Alert Notifications on a Bluesocket vWLAN.  Under the Admin tab, I have configured the Email settings.  Then in Notifications, I have configured the e-mail alert notifications.  To test the notifications, I disconnect an AP from the network.  Unfortunately, I never receive an e-mail alert notification.  Since there is no "test e-mail settings" function that I can find, so I am not sure how to troubleshoot further.  Any advice?

        • Re: E-mail Alert Notifications
          cj! Beta_User

          Hi outpostnaturalfoods:

           

          One way to generate a test is from the Dashboard.  You can email a PDF (or other format) report to yourself.  If you need to setup a domain-level email service, vWLAN will prompt you and you can follow the link to complete that part (though it looks like you have that part setup).

           

          Consider setting up a packet capture on the vWLAN interface (Administration > Traffic Capture).  See vWLAN and BSAP Traffic Capture Guide for more info.  After you test sending an email, stop the capture and download it.  Use Wireshark to view the capture file.  Enter a view filter for "smtp" to make it concise.  This should reveal any issues with vWLAN's communication with the mail server.

           

          Keep us posted on your progress!

           

          Chris