5 Replies Latest reply on Feb 5, 2018 12:02 PM by curtisd

    SMDR and Equitrac

    curtisd New Member

      We have a law firm client we've installed the 7100 with the UC server. They have a need from their previous system (NEC) to log their long distance calls for back charging to the client cases.

      The NEC system had a programmed button that would log the call to the SMDR records, then it would be parsed and pass into their billing system, Equitrac by Nuance Communications.

       

      Their case codes are 6 numeric digits, so the internal 4 digit billing codes won't work

       

      With the assistance of Adtran Support, it was setup for a dial string of 8 plus their charge code of 6 digits, plus the dialed number.

      This process does show the called number on the SMDR log but it truncates the last 3 digits from the destination phone number.

       

      For instance, if the case # is 222555 and the dialed number is 1-409-555-1212, the SMRD record shows the called number as 822255514095551 , dropping the last 3 digits of 212.

       

      Anyone know of a way to make this work ?

       

      Thank you,

      Curtis

        • Re: SMDR and Equitrac
          jay Employee

          Curtis, what version of firmware is the 7100 currently running? Thanks

           

          Jay

          • Re: SMDR and Equitrac
            jay Employee

            Curtis,

             

            I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

              

            Thanks,

             

            Jay

            • Re: SMDR and Equitrac
              curtisd New Member

              Current firmware is R11.10.7.HA.E

               

              This still isn't working, but it did originally.

               

              With the abandonment of the UC servers, there seems to be no support available.

               

              Any input of how to acquire logs for long distance calls to back charge to clients?

               

              Surely there has to be other law firms utilizing the Adtran 7100 system.

               

              Any way to do this just with the 7100, abandon the UC server?

               

              Anyone have Adtran 7100 expertise and willing to take a look?

               

              Thanks,