2 Replies Latest reply on Nov 9, 2015 10:13 AM by jay

    VVX 300 NV7100 Call Retrieve

    jwable Frequent Visitor

      Having Problems getting Call Retrieve working from VVX 300 phones (4.1.6 FW) on an NV7100 (11.4.4 FW)

       

      Call can be parked and shows call has been placed in dialed Orbit.

       

      Go to another phone press New, orbit number, retrieve asks for orbit again enter it, then it asks for a contact (tried numerous options including extension orbit number) hit retrieve again and it asks for contact again.  Retrieve works from a VVX 400 on same system.  I think maybe it has to do with Native vs. Legacy mode but would rather not change global phone configs if that's not it.  Anyone else run into Call park/Retrieve issue with VVX 300?

        • Re: VVX 300 NV7100 Call Retrieve
          jay Employee

          John, please upgrade the VVX phones to at least 4.1.8. There were a number of bugs in 4.1.6 code that could contribute to your issues. Thanks

           

          Jay

          • Re: VVX 300 NV7100 Call Retrieve
            jay Employee

            John,

             

            I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

              

            Thanks,

             

            Jay