4 Replies Latest reply on Oct 15, 2015 9:52 AM by jay

    911 calls

    mark.bergen New Member

      Hello;

      We are having an issue with someone at a site calling 911 then hanging up (the site is a large school). Is it possible to figure out which extension the calls are coming from? I can only find logs for inbound calls, not outbound.

      Thanks;

      Mark

        • Re: 911 calls
          markfreeman Employee

          Mark,

          Are you using the ECS product?

           

          -Mark

            • Re: 911 calls
              mark.bergen New Member

              Hi Mark;

              Yes we are, sorry I should have mentioned that in the original post.

              Mark

                • Re: 911 calls
                  markfreeman Employee

                  Mark,

                  If you browse to your install directory:

                   

                  C:\Program Files (x86)\ADTRAN\NetVanta UC Server\SIPPBX\logs\CALLROUTER

                   

                  The log_0.txt is the active log file. Then all other ones are archived, you would need to log at date stamp of file.

                   

                  So if you know what time the 911 call was placed, just open that log file and search for 911

                   

                  You should find something like this, in example below, user 6610 called 2569638000, hope that helps.:

                  i 2015-06-03 12:00:02.147 (0000002b) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:0 thread_peak:0 global_peak:21

                  i 2015-06-03 12:00:02.147 (0000002b) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 42426632 heapMaxSize: 775487488

                  i 2015-06-03 12:00:49.736 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'CALLROUTER:SipRegistration' subscriber: 'com.mitelknowledge.messaging.MessageComm' has 3 subscriber(s)

                  i 2015-06-03 12:49:11.517 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(661): Route input: User= 2569638000, Address= 192.168.10.116, Port= 5060 , From= 6610@192.168.10.233:5060

                  ! 2015-06-03 12:49:11.519 (0000002a) ...edge.callrouter.LocalCallRouter.resolveHost(1700): numeric IP - skip

                  i 2015-06-03 12:49:11.519 (0000002a) ...edge.callrouter.LocalCallRouter.resolveRoute(964): Registration doesn't exist, does voicemail user exist?

                  i 2015-06-03 12:49:11.519 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'CALLROUTER:SipRegistration' subscriber: 'com.mitelknowledge.messaging.MessageComm' has 3 subscriber(s)

                  i 2015-06-03 12:49:11.519 (0000002a) ...outer.LocalCallRouter.getRoutesFromDialPlan(1142): Transport from DialPlan is udp

                  i 2015-06-03 12:49:11.520 (0000002a) ...outer.LocalCallRouter.getRoutesFromDialPlan(1172): getRoutes FOUND

                  i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'SERVICEMGR:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'B2BUA:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.522 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'MGMTSERVER:AliasConfig' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.523 (0000000f) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:0 thread_peak:21 global_peak:21

                  i 2015-06-03 12:49:11.523 (0000000f) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43421600 heapMaxSize: 775487488

                  i 2015-06-03 12:49:11.525 (00000029) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:1 thread_peak:11 global_peak:21

                  i 2015-06-03 12:49:11.525 (00000029) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43410608 heapMaxSize: 775487488

                  i 2015-06-03 12:49:11.526 (00000025) ...elknowledge.messaging.MessageComm$Writer.run(520): Outgoing queue size last_minute_peak:1 thread_peak:12 global_peak:21

                  i 2015-06-03 12:49:11.526 (00000025) ...elknowledge.messaging.MessageComm$Writer.run(522): heapSize: 53608448 heapFreeSize: 43399616 heapMaxSize: 775487488

                  ! 2015-06-03 12:49:11.532 (0000002a)     com.mitelknowledge.util.dns.DNS.preDNSCheck(469): DNS: NAPTR-SRV disabled via the database

                  i 2015-06-03 12:49:11.533 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'SERVICEMGR:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.534 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'B2BUA:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.534 (00000010) ...ks.pubsub.PubSubManager$SubRequest.doRequest(198): PubSub topic: 'MGMTSERVER:ItspAccount' subscriber: 'com.mitelknowledge.util.DataModelPublisher' has 1 subscriber(s)

                  i 2015-06-03 12:49:11.534 (0000002a) ....callrouter.AccessRestrictionScreening.screen(97): Allow= false

                  ! 2015-06-03 12:49:11.534 (0000002a)     com.mitelknowledge.util.dns.DNS.preDNSCheck(469): DNS: NAPTR-SRV disabled via the database

                  i 2015-06-03 12:49:11.535 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(700): Before Pruning:

                  i 2015-06-03 12:49:11.535 (0000002a) ...elknowledge.callrouter.LocalCallRouter.route(759): After Pruning:

                  i 2015-06-03 12:49:11.535 (0000002a) ...edge.callrouter.CallRouterMain.routeComplete(163): CallRouterMain.routeComplete sending reply:RouteReply[

                    mCallId = 10ead18b-41ce9396-48cdf383@192.168.10.233, mCallHalfId = 10ead18b-41ce9396-48cdf383@192.168.10.233;3FB6C31B-41070C86

                    callRoutes =

                     (0)=2569638000@ucgateway:5060(CallRoute: User= 2569638000, Host= ucgateway, Address= ucgateway/192.168.10.21, Port= 5060, Transport= udp, AOR= , registered=false, UserAgent= null, endpoint=true, DnsHostname= true, isOutbound= false, isExtension= false, itspName= null, callLimit= -1, dialPlanId= 2, final= false, autoAnswer= false), mCallFwdRoutes =

                    CFA:null,

                    Busy:null,

                    noAns:null,

                  ]

                  -Mark

              • Re: 911 calls
                jay Employee

                Mark,

                I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                 

                Thanks,

                 

                Jay