7 Replies Latest reply on Nov 10, 2015 5:52 AM by jay

    I am trying to remove 9, but it still requires a 9 to dial out. the dial plan, it i delete the string 9NXX-NXX-XXXX it removes local calling.

    dgilbert New Member

      I am trying to remove 9, but it still requires a 9 to dial out. the dial plan, it i delete the string 9NXX-NXX-XXXX it removes local calling.

       

      I tried to follow:

       

      The basic procedure is:

      • evaluate if any other system numbers use the digit you want to use for an outside line
      • adjust the system dial plan  (Voice > Dial Plan)
      • adjust the phone dial plan (Voice > IP Phone Globals > Default Settings tab)
      • adjust the trunk dial plan (Voice > Trunk Groups > select applicable trunk group > expand detailed view > Configure Advanced Templates button)
      • add DNIS substitutions so the proper numbers are sent out the trunk to the PSTN (Voice > Trunk Accounts > select trunk > DNIS Substitution tab)

      but it isn't working.

       

       

       

      Firmware VersionR10.5.0.E
      Part Number1200796E1