2 Replies Latest reply on Dec 1, 2015 1:09 PM by jay

    External transfer times out after 60 seconds Netvanta 7100

    braintoss New Member

      Hey Y'all!

       

      I have incoming calls going to a ring group, if the ring groups doesn't answer I have it going to an external number, which is their external voicemail/answering service. The transfer works, however the call is disconnected via "normal clearing" after about 60 seconds. The clients greeting is just over a minute long, so the caller has no chance to leave any message after the beep. I read something about timeout-connect or something, but I can't seem to find it again or figure out how to adjust if it's set at 60 or less.

       

      The call comes in on T01, which is SIP, then the external transfer happens via T02, which is an analog trunk.

       

      Thanks in advance!

      Jason