3 Replies Latest reply on Nov 3, 2017 11:48 AM by bwonders

    BLF stuck

    bwonders New Member

      I've got a 7100 running R11.4.5, and I am experiencing a "stuck" BLF on a status group.  My extension shows busy, but it is not.  Any ideas on how to fix this without rebooting the NV?

        • Re: BLF stuck
          bwonders New Member

          Correction:  It's running 11.4.4.E.

            • Re: BLF stuck
              jay Employee

              Benjamin, this is likely due to a call that was not terminated properly. The best way to clear this state is going to be a reboot at your next opportunity. Thanks

                • Re: BLF stuck
                  bwonders New Member

                  Update on this:

                   

                  We're fairly certain this issue arises when one of our reception people answers a call on an analog line and places the call on hold, rings the person the call is for, and the intended recipient picks up the analog line prior to the reception desk phone being put back on hook.  The busy lamp fails to clear in a timely manner in this scenario.  Since my original post, I've updated our 7100 to 11.10.7.HA, and the behavior persists.