Adam, what method is she using to transfer them to the mailbox? Is it a SPRE code or a service set up on the UC server side? Thanks
All I can give you are the steps they take to make the transfer. If you
need some more specific information you may have to tell me where to find
it because I am not well versed with the UC server. We use Toshiba DKT
4- (ext #)
5- TRANS (Mode soft key)
Cathy doesn't do step 5 but we both have the same problem.
On Tue, Dec 15, 2015 at 10:00 AM, jay <firstname.lastname@example.org
Adam, if you don't have the information on hand, it may be necessary to open a ticket with tech support in order to get a screen share going and gather it. Depending on the type of UC integration with your PBX, there may still be some information we can gather. Do you know whether you're using a Dialogic gateway or Dialogic cards to interface with your PBX? Thanks
We have 5 media gateways. 2 are used for voicemail, 3 for conference
bridges. I have opened a help ticket with support but I wanted to try this
option too and see where it took me. Thanks for the responses.
On Tue, Dec 15, 2015 at 11:53 AM, jay <email@example.com
Adam, this sounds like a fairly complicated scenario that will be difficult to resolve without phone support, so I'd definitely suggest going the ticket avenue. The fix is not likely to be simple. Thanks