We have a netvanta 7100
what we want it's in our main prompt that say : ''welcome, if you know the extension, dial it now, if you want sales dial 1, support dial 3....''
it's seem like I can't have the dial by extension to be use like that !
So we try another kind of prompt and change our extension to 2 digit instead of 3 and having the number 2 to be dial by extension.
What I test is a created a sip extension 17 that was fowarded to my 217 true extension... I was able to make it work. in the main prompt if I dial 217, the 2 entered in my dial by extension and the 17 was fowarded to my 217 true extension. so I added the 2 digit extension for everyone but when I created 12 extension, I was unable to create more...
what the limit of extension in a netvanta 7100, and Is there any solution to have direct dial to extension in the mainn prompt ?
I'll go try Something tonight with virtual extension... fowarded to my true extension...
maybe it will work !
thanks for your help
I made it, I added alias (2 digit) to my existing extension (3 digit)
and I allow caller to endter digits while propmpt is playing
selected include digit
and selected the prompt if transfert failed...
now it's working