2 Replies Latest reply on Apr 14, 2016 5:16 AM by ccsmark

    Were can I get my netvanta 4430 repaired?

    ccsmark New Member

      We plugged our unit in and heard a pop , no lights ect... unfortunately it is out of Warranty.

        • Re: Were can I get my netvanta 4430 repaired?
          donna Employee

          ccsmark,

           

          Thank you for asking this question in the support community.  ADTRAN does offer Out-of-Warranty Repairs. If you would like to send the unit in for out of warranty repair you can do so by following the instructions on the following page:

          https://www.adtran.com/web/page/portal/Adtran/wp_support_rma

           

          Fees and Turnaround Time

          Out-of-Warranty repairs will be charged a $75.00 service fee for the evaluation and handling of the unit. If the unit is repaired, an additional charge in the amount of 10% of the unit's suggested retail price will be added to the repair cost. Please allow the following minimum amount of turnaround time, in good faith, for repaired items.

          Out-of-Warranty - 60 days

           

          Please, let me know if you have any additional questions.  I will be happy to help in any way I can.

          Donna

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