For many, many months we've tried to get professional help. We talk to other troubleshooting phone companies. Of course all tell us we must simply scrap this and start over. I am trying to gain info from Adtran on who we can speak with and how we can get support. We have not found a single company that will work with us on this. We have tried a number of times to reach Adtran with no response.
Please know I am not technical, but my IT company and my ISO are giving up on the system and I feel we spent too much money to do that without trying yet again to get someone with Adtran to assist us and help us get troubleshooting and service.
I would be extremely grateful for any help you can assist me with.
I am sorry to hear about these problems. I will have someone from ADTRAN contact you.