2 Replies Latest reply on Oct 21, 2016 9:42 AM by ethanmullins

    emergency outbound caller ID override

    ethanmullins New Member

      We have a customer who we've provided a PRI handoff with an Adtran 908e. Earlier this morning, a 911 call was placed on their PBX and their Emergency caller ID information wasn't setup. They sent an empty 'from' field to the carrier. Not only can 911 not locate them, but our carrier fines us severely as well.

       

      I read up on AOS documentation to see if it was possible to remove this responsibility from the customer entirely. Just have the Adtran out-pulse the Emergency Caller ID number as the number that is registered for E911 with the carrier.

       

      I've added "caller-id-override emergency-outbound <e911 number>" to the trunk that the PRI is connected to.

       

      I wanted to make sure that I was understanding this correctly. With that placed on the trunk that their PRI is connected to, will the correct number out-pulse for E911? I want to make sure I'm not missing or misunderstanding anything before testing this.

       

      Any help would be much appreciated.