4 Replies Latest reply on Dec 8, 2016 1:25 PM by ihr_maxime

    no audio

    alansasse New Member

      new 3140 SBC router.  I have no audio in or out on SIP calls. You can complete calls in and out, but just no audio.  How can I troubleshoot to see what I have missed in programming

        • Re: no audio
          markfreeman Employee

          can you post your config? Make sure to remove passwords

           

          also if you can post your debug from these commands:

          debug sip stack messages

          debug voice verbose

          debug sip cldu

           

          -Mark

          • Re: no audio
            ihr_maxime New Member

            I have the same problem, did you solve it ?

            • Re: no audio
              jayh Hall_of_Fame

              Do you have "media-gateway ip primary" in interface config mode on both the interface where your phones are connected and the one to which the SIP server is connected? If not, do that.

                • Re: no audio
                  ihr_maxime New Member

                  My problem came from FreePBX. it doesn't response with the right IP address.

                   

                  NetVanta : 172.20.172.1

                  FreePBX : 172.20.172.2


                  11:17:04.835 SIP.STACK MSG     Rx: UDP src=172.20.172.2:5160 dst=172.20.172.1:5060

                  11:17:04.835 SIP.STACK MSG         SIP/2.0 100 Trying

                  11:17:04.835 SIP.STACK MSG         Via: SIP/2.0/UDP 172.20.172.1:5060;branch=z9hG4bK-159e4-547242c-41049e84;received=172.20.172.1;rport=5060

                  11:17:04.835 SIP.STACK MSG         From: "xxxxxxxxxx" <sip:xxxxxxxxxx@172.20.172.2:5160;transport=UDP>;tag=52a57570-7f000001-13c4-159e4-e803db73-159e4

                  11:17:04.835 SIP.STACK MSG         To: <sip:xxxxxxxxxx1@172.20.172.2:5160>

                  11:17:04.835 SIP.STACK MSG         Call-ID: 52be4f48-7f000001-13c4-159e4-a3ea38b7-159e4@172.20.172.2

                  11:17:04.835 SIP.STACK MSG         CSeq: 1 INVITE

                  11:17:04.835 SIP.STACK MSG         Server: FPBX-13.0.190.7(13.9.1)

                  11:17:04.835 SIP.STACK MSG         Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE

                  11:17:04.836 SIP.STACK MSG         Supported: replaces, timer

                  11:17:04.836 SIP.STACK MSG         Contact: <sip:xxxxxxxxxx@199.91.240.17:5160>                         <---- HERE is the wrong IP external.

                  11:17:04.836 SIP.STACK MSG         Content-Length: 0

                   

                  I change in FreePBX > Setting > Asterisk SIP Settings > External Address.