11 Replies Latest reply on Feb 23, 2017 11:28 AM by tomlmma

    IP 706 Phone Won't Register to 7100

    scottd91 New Member

      I have a 7100 running the phone system and 706 phones connected to them.  I had an issue where on one of the phones, the caller sounded garbled to a point where you couldn't understand what they were saying.  The end user on the 706 phone sounded fine.  The settings for all the phones are the same, I tried a different fxo port, and plugged in a different phone.  The different fxo port did not make it better, but a different phone sounded fine.  Therefore, I began looking at the phone as the issue.  so I tried to move the user to the new phone that was working fine.  The problem I am having is that the phone won't register.  I don't even see it trying to when doing a debug SIP stack message register command.  I only see the other two working phones.  The phone gets an IP, but nothing happens.  I've deleted the phone and the user, re-added them both, and reset the phone as well.  Everything looks right in the config, but I am stumped as to why it won't register.  If any one can help, it would be greatly appreciated.  Thanks.

        • Re: IP 706 Phone Won't Register to 7100
          jay Employee

          Scott, can you try setting up a port mirror of the port the phone is connecting to and capturing the boot process?

           

          Configuring Port Mirroring in AOS

           

          Thanks

          • Re: IP 706 Phone Won't Register to 7100
            jwable Frequent Visitor

            Scott,

               Is the phone getting an IP address from the Voice VLAN or the Data VLAN?  If it's getting an IP address from the data VLAN then either there is a problem with the DHCP options or the phone needs to be manually configured to the voice VLAN.  If it's getting an IP address from the Voice VLAN it maybe an issue where the phone didn't redownload the config after you had changed it from a test number to the actual user.  The easiest way to deal with that is just factory default the phone.  You can run a debug of TFTP or FTP which ever method your using and see if the phone downloads everything properly.  You can also run a debug of DHCP if the 7100 is giving out DHCP to make sure the phone is getting a proper DHCP IP.   You can run these debugs remotely without a packet capture, if all other phones are up and running the results of the below debugs should be just the phone in question.  You can remotely reboot it by shutting down the port it is connected to and then turning it back on. A packet capture would be the best option as it will show everything but if its not possible then hopefully this might shed some light at least.

             

            debug ip ftp-server

            debug ip dhcp-server

            debug tftp server events

             

            John Wable

              • Re: IP 706 Phone Won't Register to 7100
                scottd91 New Member

                John,

                 

                Thank you for responding.  This issue is driving me nuts.  The phone was on the system for another user account.  All I tried to do was to change what user account the phone was associated with.  I'm certainly no expert at this system, but it seemed simple enough.  It is getting an IP from VoIP pool that is set up.  After I deleted both the phone and user and then re-added them,  I had someone factory default the phone.  Still no luck.  I will try it again with the debugs you sent me and report back.  Again, thank you for your response.

                  • Re: IP 706 Phone Won't Register to 7100
                    jwable Frequent Visitor

                    Scott,

                       Did you delete the user account the phone was originally configured for as well as the phone for that account.  It sounds like the phone is not getting the proper config file possibly because there are more then one for the phone.  You may want to go in and delete all instances of the phone, and all users that have had that phone assigned and then recreate just the one accurate user.  Might be worth throwing in a factory default on the phone once they are both deleted before recreating the new one.

                     

                    John Wable

                      • Re: IP 706 Phone Won't Register to 7100
                        scottd91 New Member

                        I deleted everything.  one thing i can't remember is if i factory defaulted before recreating them or after.  i will try that to make sure it's done.  Thanks.

                        • Re: IP 706 Phone Won't Register to 7100
                          scottd91 New Member

                          John,

                           

                          I deleted the phone and the user, and then had someone factory default the phone.  I then created the phone and the user, but still no luck.  I am seeing the phone get its IP from DHCP, but I am not seeing anything about registering when running a debug on the SIP stack.  I also tried a debug on the TFTP, but nothing came up.  I guess my next course of action will be to somehow try and wireshark the phone.

                            • Re: IP 706 Phone Won't Register to 7100
                              quazar66 New Member

                              Scott,

                               

                              You may need to FTP to the 7100 and go into the ADTRAN folder and delete the adtran_<mac address>.txt file for the phone in questions, then rebuild the account.

                               

                              Jim

                                • Re: IP 706 Phone Won't Register to 7100
                                  tomlmma New Member

                                  I will be out of the office and returning Friday February 24th. Please

                                  call 207-326-2240 if you have an issue that needs immediate attention.

                                   

                                  Thomas Lamontanaro

                                  Network Support Specialist

                                  207-326-2514

                                  Maine Maritime Academy

                                   

                                   

                                  *     *     *     *     *     *     *     *     *     *     *     *     *     *     *

                                  This message, including any attachments, contains confidential information

                                  intended for a specific individual

                                  and purpose, and is protected by law. If you are not the intended

                                  recipient, please contact the sender

                                  immediately by reply e-mail and destroy all copies.  You are hereby

                                  notified that any disclosure, copying, or

                                  distribution of this message, or the taking of any action based on it, by

                                  anyone other than the intended

                                  recipient, is strictly prohibited.

                                  • Re: IP 706 Phone Won't Register to 7100
                                    scottd91 New Member

                                    Jim,

                                     

                                    thank you for the advice.  I went in and deleted the file, recreated the user, and rebooted the phone.  unfortunately, there was no luck getting the phone to register.

                                      • Re: IP 706 Phone Won't Register to 7100
                                        tomlmma New Member

                                        I will be out of the office and returning Friday February 24th. Please

                                        call 207-326-2240 if you have an issue that needs immediate attention.

                                         

                                        Thomas Lamontanaro

                                        Network Support Specialist

                                        207-326-2514

                                        Maine Maritime Academy

                                         

                                         

                                        *     *     *     *     *     *     *     *     *     *     *     *     *     *     *

                                        This message, including any attachments, contains confidential information

                                        intended for a specific individual

                                        and purpose, and is protected by law. If you are not the intended

                                        recipient, please contact the sender

                                        immediately by reply e-mail and destroy all copies.  You are hereby

                                        notified that any disclosure, copying, or

                                        distribution of this message, or the taking of any action based on it, by

                                        anyone other than the intended

                                        recipient, is strictly prohibited.