1 Reply Latest reply on Feb 22, 2017 11:12 AM by jay

    7100 randomly forgets VM passwords

    andrewtre New Member

      I have a customer with a 7100 running 11.10.1 and the system does some weird things.  On occasion several users will report that they can no longer log into their VM boxes.  When we go in to reset a password, there is no password even listed in the configuration. We reset it, and things are fine for a while.  Also, just recently several user accounts defaulted their call coverage lists to "go to VM".  Normally not an issue, but these accounts were used for inbound call routing of the main numbers to the queues.  I have seen the VM password issue on 1 other 7100 i support, but not for a long time.  Is this a known issue?  Has code been updated to correct it?