1 Reply Latest reply on Apr 10, 2017 2:44 PM by jayh

    User ID/Password revert to default process

    pdubois9 New Member

      My MX2800 was installed without notice and I was never given the User iD or Password.  I now need to correct the provisioning from C-Bit to M13 but I cannot access it.  how can I revert everything to default and get access?

        • Re: User ID/Password revert to default process
          jayh Hall_of_Fame

          Try username adtran and password adtran just in case it is still at default.

           

          If that doesn't work, console or telnet to the unit. Enter ADTRANPLEASEHELP as both the username and password. Call Adtran support at 1-888-4-ADTRAN with the serial number and challenge number that appears on the screen and they will help you unlock it.