So, I have calls routing through a call queue, with a prefix based on which queue they're in. When it hits the phones, it's using PRE_########## (prefix + caller number).
The client would like to have the customer name displayed, after the prefix if possible.
I checked the ISDN PRI debug, Display name shows up on most calls (unless unavailable to wireless calls).
I have isdn name-delivery display enable under the PRI.
Is it possible to pass the name through a queue??
Any help appreciated!
Tested a call directly to an extension from the auto attendant. It also only shows the phone number on the display.