1 Reply Latest reply on Jul 12, 2017 9:56 AM by braintoss

    Netvanta 7100 - Caller ID name not displayed through Queue?

    braintoss New Member



      So, I have calls routing through a call queue, with a prefix based on which queue they're in. When it hits the phones, it's using PRE_########## (prefix + caller number).


      The client would like to have the customer name displayed, after the prefix if possible.


      I checked the ISDN PRI debug, Display name shows up on most calls (unless unavailable to wireless calls).


      I have isdn name-delivery display enable under the PRI.


      Is it possible to pass the name through a queue??


      Any help appreciated!


      - Jason